Now Hiring - Massage Envy - Front Desk Sales Associate in Troy, MI

Full description of the position

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Troy. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Troy franchised location, you'll join a wellness community that's 35,000+ strong. And you have a meaningful role to play as you:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

You're the first and last face a client sees, setting the tone for the best customer experience possible. You deserve a career that helps you feel and deliver your best.

Responsibilities

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

• Answering phone calls.
• Setting and checking members and guests in and out for appointments.
• Greeting members and guests upon arrival.
• Promoting the Wellness Program.
• Re-engaging inactive members.
• Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

Qualifications

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you: an employee membership, employee discounts, and discounted services and products
• A healthy compensation plan that rewards your hard work with commissions on both membership and retail sales
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.
• Paid Vacation for Full Time associates
• 1 Free Monthly Massage or Facial

Education, Skills and Training:

• Have a high school diploma or equivalent (GED).
• Possess basic math and cash handling experience.
• Have strong phone and computer skills.
• Have previous customer service experience (preferred).
• Be able to prioritize and perform multiple tasks.
• Work cohesively with others in a fun and fast-paced environment.
• Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions * Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.

• Maintain client confidentiality.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

COVID-19 considerations:
All high contact areas are disinfected hourly every day. PPE provided as well.

Ability to commute/relocate:

• Troy, MI 48083: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales, Retail & Customer Support Occupations: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location