Now Hiring - PHOENIX FINANCIAL SERVICES - Professional Services Bilingual Call Center Agent in Fishers, IN

Full description of the position

Job description

$500.00 Sign-On Bonus!! *Sign-On Bonus requires satisfactory completion of Attendance**

Overview

Debt Collection Experience is a PLUS+

Now offering unlimited overtime!!

Pay: $14/hr base + UNCAPPED Commission Opportunities!!! Work hard to earn 30k-100k a year!!!

In a state-of-the-art facility at The Link in Fishers. Our office has easy access off I-69 with premiere shopping, entertainment, and restaurants close by. Our suites feature a breathtaking view of an on-site pond and walking trails available for use. We are looking to add great people to the team!

Do you want to use your sales skills and ability to negotiate to make money? Bring us your energy, enthusiasm, ability to learn, and desire to be successful, and we will provide you with the training, tools, and resources needed to build a career! We foster a team environment with ongoing support for your professional development.

Phoenix offers a competitive hourly rate in addition to an uncapped bonus program for meeting and exceeding your monthly goals.

Employer Paid Benefits!!! Additionally, we extend paid training, paid holidays, personal time off, and a robust benefits package that includes medical, dental, vision, disability, life, 401K, and HSA /FSA accounts.

The Position

The bilingual collector has responsibility for achieving their own personal collection goals while complying with all applicable laws and Company policies at all times. This is a Non- Exempt position.

Qualifications & Experience

• Proven bilingual skills in English/ Spanish.
• Deliver a consistent and professional level of service at all times.
• Achieve set revenue targets and call quality objectives.
• Advise and influence clients’ customers on the payment options for debt recovery.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Input customer related data accurately and efficiently.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and professionally.
• Decide on the correct action when negotiating payments.
• Complete any administrative tasks as required for the efficient running of the call center.
• Follow strict Company policies and procedures at all times, ensuring that all State and Federal laws are adhered to.
• Have the ability to relate to people from a variety of different backgrounds.
• Be persuasive, persistent and self-motivated.
• Show empathy, assertiveness, tact and resilient.
• Work well in a team environment.

Candidate Attributes

• Proven experience in collections, sales experience is helpful.
• Good negotiation/objection handling skills.
• Ability to remain focused in fast paced environment.
• Attendance at work is required to be successful.
• Above average communication skills.
• Basic Computer knowledge.
• Must be able to take direction.

For more information about Phoenix Financial Services, please visit our website at [please apply online] Type: Full-time

Salary: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus

Application Question(s):

• Are you willing to submit a background check?
• Have you worked with us previously?

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• Office

Application Question(s):

• Are you willing to submit a background check?
• Are you able to speak and verbally understand Spanish languages with routine?
• Have you been employed with us in the past?

Experience:

• Customer service: 1 year (Required)

Work Location: One location