Now Hiring - CBIZ, Inc. - Management And Consulting Benefits Client Success Representative | HCM in High Point, NC

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ has been honored to be the recipient of several national recognitions:

• 2022 Top Workplaces USA
• 2022 Great Place to Work Certification
• Top [please apply online] Best and Brightest Companies to Work For in the Nation
• 2021 America's Best Mid-Size Employers
• 2021 Best and Brightest Companies in Wellness

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement & investment services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).

Essential Functions and Primary Duties

• Under direct supervision, delivers services to clients, participants, and agencies
• Handle a high volume of calls and cases related to Consumer Directed Healthcare Products in Flexible and COBRA Benefits in a call-center environment.
• Input data into software within required deadlines accurately
• Manage email correspondence
• Record necessary changes/updates as appropriate
• Ensure all internal controls and procedures are followed for accuracy
• Assist team with customer service needs according to commitments and standards set forth by the department
• Work to understand new department processes, procedures and/or programs
• Effectively operate all department equipment
• Assist internal and external clients with requests and problems in a timely manner
• Additional responsibilities as assigned

Preferred Qualifications

• Prior Benefits and/or call-center customer service experience

Minimum Qualifications

• High School Diploma or GED
• Acute detail and accuracy skills
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Excellent customer relation skills
• Proficient use of applicable technology
• Ability to work in a team environment as well as independently
• Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks