Now Hiring - Lithia Motors, Inc. - Retail Sales BDC Service Representative - (WCT) in Wesley Chapel, FL

Full description of the position

Do You Have Great Customer Service Skills?

Looking for Better Hours and Opportunity for Career Advancement?

Join the Award-Winning Team at Wesley Chapel Toyota!

Wesley Chapel Toyota is searching for a talented Business Development Center Representative who can help our Service team meet customer demands. If you have a knack for customer service and want to advance your career while improving your quality of life, this is a terrific opportunity!

As a BDC Representative, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.

What will you be doing?

• Outbound and inbound customer phone calls.

• Respond via email and phone to Internet Leads

• Determine each customer's needs by asking the correct questions

• Set appointments for Service Department

• Ensure a positive customer experience

• Introduce customers to Service Advisors

• Enter customer information into CRM

Who are we looking for?

• Customer-focused, energetic, and self-motivated

• Experience in customer service or call center

• Strong communication skills –verbal and written

• Bi-lingual (ability to speak Spanish) a plus!

• Excellent computer skills

• Highly organized with attention to detail

• Experience with Volie, CDK and XTime a plus!

What do we offer?

Wesley Chapel Toyota is part of the Lithia & Driveway family of dealerships. We are a Fortune 500 Company and the second largest dealer group in the U.S. We offer a generous, comprehensive compensation and industry- leading benefits package and all the tools you will need to be successful. Our offerings include:

• Great Work Environment

• Medical, Dental, Prescription and Vision Plans

• Paid Holidays & PTO

• Company-Paid Short and Long-term Disability Insurance

• Company-Paid Life Insurance

• 401(k) Retirement Plan with Employer Match

• Employee Stock Purchase Plan – be an owner of a company!

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

• Opportunity for advancement

Lithia & Driveway is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: One location