Now Hiring - Career Exchange - Regional Sales and Service Manager in Tamarac, FL

Full description of the position

*POSITION IS ONSITE ONLY (NO REMOTE/HYBRID SCHEDULE)*

Our client is the nation's leading car wash services manufacturer and the world's largest car wash parts manufacturer based out of Tamarac (Fort Lauderdale, FL) and they are looking for a Sales Account Manager for their CarWash Parts division who will be accountable for the achievement of all service and sales goals. This is a hands-on role that provides day-to-day oversight to the Parts Customer Service and Sales personnel, builds, and implements customer-oriented business development and service plans.

Responsibilities

• Manage all daily functions company’s Sales and Service functions (i.e., staffing, reporting, customer service, sales, and business development)
• Assesses staff abilities, determines training needs, and selects appropriate training programs
• Contribute to company’s Parts business plan - focused on division growth and expansion (sales growth, product line growth, distribution network growth), the enhancement of core service offerings, and continued improvement in operational execution
• Optimize the customer experience through each sales channel (traditional, e-commerce, & P2P applications) to ensure company is providing an easy, intuitive, and friendly shopping experience (order intake – order management – delivery) for company’s Parts clients
• Collaborate with peers across the organization to ensure Parts sales/service performance and offerings are working in tandem with other sales and servicing efforts
• Chief customer advocate for Sonny’s Parts clients – directly developing and maintaining relationships, resolving escalated issues, and driving customer-centric solutions throughout the division’s operations
• Lead the team by example – instilling sales and service best practices – coaching and developing the team to strengthen capabilities and working with them to adapt to the changing needs of the business
• Produces reports to management, peers, and subordinates regarding all KPIs and overall service quality as required
• Analyzes results and develops corrective actions to areas where performance is lacking, spotlights performing areas and personnel, and rewards for areas of overperformance
• Acts as the subject matter expert on all customer service and sales policies and procedures
• Develops a thorough understanding of operational procedures that intersect in all areas concerning the manufacture and delivery of customer orders
• Primary communicator throughout the organization of customer service-related and Parts sales issues; works with all areas to resolve issues and concerns
• Anticipates problems, devises solutions, and collaborates with necessary stakeholders to execute any required corrective actions
• Accountable to adhering to budget limitations and holding staff accountable to same

Qualifications

• Bachelor’s Degree in Business Administration, Sales, Operations, or a related field
• 5+ years of sales and service leadership experience (proven track of record of meeting and achieving sales and service goals in an inside sales/service environment)
• Dynamic, customer focused leader who has experience managing sales and service in a distribution-based business
• Ability to organize and prioritize multiple tasks and projects in a fast-paced growing business
• Demonstrated proficiency in sales planning, sales process, competitive analysis, service best practices, and business development
• Strong interpersonal and presentation skills; Excellent written and verbal communication; Exceptional follow-up skills
• Proficient User of Microsoft Office’s suite of products (Excel, Word, PowerPoint, Visio, etc.)
• Prior Experience with SAP and Salesforce a Plus
• Experience in the Car Wash industry strong preferred BUT not required

COMPANY OFFERS COMPETITIVE SALARY, EXCELLENT BENEFITS, AND ROOM FOR GROWTH & ADVANCEMENT

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location