Now Hiring - Gate 1 Travel - Reservation Sales Agent in The Lakes, NV

Full description of the position

TO BE CONSIDERED FOR THIS POSITION, APPLICANTS MUST LIVE IN NEVADA
YOU MUST HAVE PRIOR CALL CENTER SALES EXPERIENCE, PREFERABLEY IN TRAVEL, TO BE CONSIDERED FOR THIS ROLE
APPLY NOW! TRAINING CLASS STARTS MARCH 06, 2023.
Gate 1 Travel, one of the leaders of international escorted tour vacation packages, is looking for experienced, enthusiastic, charismatic, and upbeat individuals who have a proven track record of achieving high sales and high customer satisfaction.
POSITION SNAPSHOT
The Inbound Reservations Sales Agent provides friendly, professional, and detailed advice to clients wanting to book memorable vacations around the world. We strive to provide a consistently positive experience to every client, during every contact. Using excellent customer service skills, you'll welcome callers, answer questions about tours and travel details, provide suggestions, help clients choose best available airfare, and close sales by creating new reservations. Training will be conducted online from the comfort of your home
REQUIRED KNOWLEDGE & SKILLS:

• Enthusiastic phone presence
• Outstanding customer service skills including professionalism, respect, empathy, friendly disposition, positive attitude and patience
• Strong verbal command of English with ability to communicate clearly and articulately
• Good written communication skills
• Excellent computer, technology, and Internet skills with ability to navigate multiple screens and perform basic computer troubleshooting
• Working knowledge of Microsoft Office Suite
• Cognitive ability to learn and process new information and choose appropriate action
• Familiarity with a GDS (Amadeus) preferred, not required
• General knowledge of world geography

SCHEDULE
Must be flexible and able to work days, evenings, and weekends. Current Contact Center operating hours (EST) are Mondays – Fridays 9:00AM – 9:00PM and Saturdays and Sundays 9:00AM – 5:00PM.
BENEFITS AT A GLANCE
6 Paid holidays per year plus 1 floating holiday; Up to 22 days Paid Time Off, based on length of service; Travel discounts; Health, vision, dental, life insurance, disability insurance; 401(k)
REMOTE WORK REQUIREMENTS
Chosen candidates are required to provide, without reimbursement, the following for their Remote Work location:

• High Speed Internet Service with minimum speeds of 10Mbps down/5Mbps up. Only broadband Fiber-Optic, Cable, or DSL service is allowed. Chosen candidates will be required to provide proof of adequate service. While working, the entire bandwidth must be dedicated to performing your job. Non-work-related activities performed by you or others in your household such as gaming or media streaming during working hours must not occur.
• Fiber-Optic/Cable/DSL modem and router or modem/router combo unit with Ethernet port for wired connection to the Gate 1 Travel supplied equipment is required. WiFi is not permitted.
• The ability to receive a phone call on a landline or mobile device for backup communications with Gate 1 Travel employees and support assistance departments.

COMPENSATION
During training, compensation is $18/hr. Afterward, compensation is an adjusted hourly rate plus commission with an estimated earning potential for top performers of $60,000 to $85,000 per year or more - no commission cap – plus potential monthly bonuses and incentives.

*
High school graduate or GED; Must be at least 18 years of age

• AA or BS degree preferred
• Prior sales call center work experience required
• Experience in travel or related hospitality/tourism industries preferred
• Prior use of a reservations system preferred

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year