Now Hiring - Advanced Personnel Resources, Inc. - Human Resources And Staffing Senior Customer Account Specialist in Greensboro, NC

Full description of the position

Advanced Personnel Resources is seeking a Customer Account Specialist for a new opportunity with our client, a well-established manufacturing company located in the Greensboro area. The primary focus of this job is to enter orders and provide customer service.

DUTIES AND RESPONSIBILITIES:

This is a multi-purpose position responsible for order entry, customer service, & serving as a liaison between customers & staff to ensure all customer needs are being met.

• Primary source of customer contact, interaction, and communication.
• Receive & process all customer orders in ERP system.
• Assure proper paperwork & documentation accompanies all orders (C/As, commercial invoices, NAFTA certificates, etc.) and that all customer requirements are met.
• Create commercial invoices.
• Assure all products are tested by QC within 6 months prior to shipping.
• Communicate with Sales, Production, and QC to handle any problems with meeting customer expectations & assist with creative problem solving.
• Handle all customer inquiries (requests for PRO #’s, ship dates, PODs, faxing C/A’/packing slips, handle any customer requests, etc.)
• Deal with all customer complaints, returns, and return authorizations.
• Keep abreast of pricing, trends, and all information on all customers, products, and customer shipping requirements.
• Provide packaging instructions whenever products are being produced & prioritization when necessary.
• Maintain updated information for all customers.
• Assist with all other administrative duties as needed.
• Exercise independent decision making with regard to customer orders, ship dates and packaging.

EDUCATION REQUIREMENTS :

• Bachelor's Degree Preferred.

EXPERIENCE AND EXPERTISE :

• Minimum of 5 to 7 years related experience

SKILLS/KNOWLEDGE:

• Good written and oral communication.
• Strong organizational skills.
• Command of Microsoft Office, Word, Excel, SAP, and Microsoft Outlook.
• Able to solve problems creatively.
• Experienced in multi-task environment.

IR

P123

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Greensboro, NC: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location