Now Hiring - SHELLBACK - Technical Inside Sales Representative in Coopersburg, PA

Full description of the position

About the Technical Inside Sales Role

Our Company is currently offering a challenging and rewarding opportunity for a Technical Inside Sales Representative. Your role is a critical component to the continued success of SHELLBACK. Effective Inside Sales Management is a key element to the SHELLBACK team. We offer a fast-paced, innovative environment where you will be trained and empowered to provide World Class customer service to our global customer base.

Your Impact

We are searching for a positive, detail oriented individual with excellent communication skills and accurate administrative skills to work in a fast paced, high pressure environment. Must have the ability to multitask and handle a high volume of order entry and customer contact.

Key Responsibilities

• Provides customer and technical service over the telephone and via email to customers and Sales Executives.
• Provides technical and product information, solicits customer orders and suggests additional products.
• Maintains responsibility of orders from quotation to delivery.
• Responds to customer inquiries.
• Provides price quotations.
• Processes customers’ orders and sends order acknowledgements.
• Creates and tracks invoices.
• Tracks and keeps records of quotes, customer returns and backorders.
• Maintains consistent interface with:
• Customers and their representatives
• Outside Sales Team including Upper Management
• Manufacturing and Operations in the US and Abroad (Including Planning, Procurement, Quality, and Logistics)
• Finance Department
• Product Management

Additional Responsibilities

• Answers all telephone, email, fax inquiries. Addresses all customers’ requests and solves problems in a timely and efficient manner.
• Notifies customers of order status.
• Makes sure orders are processed in a timely manner, so that all materials are ordered.
• Works with procurement department on out of stock / late PO’s.
• Assists Customers with any questions in regards to shipping, progress of orders, and any other questions, as applicable.
• Continually updates open order report to ensure orders are shipped by customers expected delivery dates.
• Processes Return Material Authorizations (RMA’s) for warranty replacement / Repair Service orders.
• Works with Product Managers to update list pricing.
• Assists Supervisor with daily duties.

Skills/Qualifications

• Experience in a Sales and Manufacturing environment (Semiconductor Industry or related background is ideal).
• Strong Communication Skills (Written and Verbal) to confidentially explain information and converse with customers/clients.
• Organizational skills required to effectively process all paperwork through the Customer Service process.
• Must be a team player.
• Excellent Typing and Data entry skills are required. Computer proficiency is required in Microsoft office.
• Attention to Detail and Timeliness required.
• Experience with ERP system required, preferably Syteline or NetSuite, or equivalent software product.
• Salesforce experience is a plus.

Education/Training

• Associates or Bachelors degree a plus, although not required.
• The Job holder will be required to develop some working knowledge of the company’s product, with a special emphasis in spares, repairs.

Job Type: Full-time

Pay: $30,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Coopersburg, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location