Now Hiring - Real Estate Community Liaison in Lenoir City, TN

Summary: WindRiver operates several different businesses including, but not limited to, real estate, club membership, hospitality, dining, events, golf, and marina management. As Community Liaison, you will provide exceptional customer service, always being knowledgeable, courteous and professional in your dealings with the Members and Guests.

Core Responsibility: The Community Liaison will be responsible for all aspects of the Discovery Tour bookings, lead follow-up, and Guesty tasks, acting in the best interest of the client.

Responsibilities:

• Contact prospective Members accurately presenting information and facts about the community with the goal of booking a Discovery Tour
• Maintain a minimum Discovery Tour volume with commensurate sales as set by management
• Diligently and frequently follow-up with prospects generated by marketing and advertising efforts of the developer
• Schedule appointments for the license, as indicated
• Communicate daily with the Welcome Center regarding upcoming Discovery Tours, Guest reservations, sales tours, and/or other needs
• Communicate with Real Estate to schedule around upcoming reserved dates
• Enter and manage reservations into Guesty
• Confirm Discovery Tour details and activities with Hospitality Manager and confirm with WindRiver departments prior to arrival
• Recommend changes that will help the team reach or exceed tour and sales objectives
• Validate all accommodations are ready in advance on day of arrival
• Assist with all needs and requests from real estate prospects, Club Members, and Guests
• Provide reporting on Guest experience and input, and recommend improvements
• Adhere to WindRiver's regularly updated COVID-19 response bulletin
• Perform other duties as deemed necessary

Qualifications:

• High School Diploma required; Associate degree preferred
• 1 year customer service/call center experience preferred

Knowledge/Skills/Abilities:

• Availability required for accommodating weekend, holiday, and evening responsibilities
• Demonstrated exceptional interpersonal and communication skills
• Strong organizational skills
• Ability to analyze and solve problems
• Professional demeanor and appearance

Physical Requirements: Must be able to bend, stoop, climb, twist, kneel, lift, push, and pull items weighing 25lbs. Must be able to stand and continuously move throughout the workday.