Now Hiring - Crown Linen LLC - Sales and Service Manager in Fort Myers, FL

Full description of the position

GENERAL PURPOSE

The Sales and Customer Service Manager will be responsible for selling and providing superior customer service within an assigned area. Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness. Evaluating customer needs to be able to build long-term customer relationships and customer loyalty. Preparing and communicating reports and presentations for the management team on weekly incidents and on-going issues resolved and unresolved. This position plays a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects, and managing the sales of services.
DUTIES AND RESPONSIBILITIES

*
“Getting the sale” using various customer sales methods

• Maintain and expand client database within your assigned territory
• Research accounts and generate sale leads
• Meet sale targets
• Professionally handle all incoming request from customers and ensure that issues are resolved promptly and accurately
• Confers with department managers to determine progress of work and to provide information on changes in processing methods requested by the client and/or to provide follow-up and status information to client
• Provide weekly incident reports or as required
• Participate in all Management Team meetings as required
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experience
• Provide support to Operations and Customer Care staff as needed
• Research and identify evolving industry standards to improve communication with clients
• Maintain a balance between company policy and customer benefit in decision making
• Perform all other assigned duties

QUALIFICATIONS

• BS/BA or equivalent work experience – preferably in laundry operations with large-scale plants or commercial field.
• Proven business to business sales experience
• Familiarity with different sales techniques and pipeline management
• Self-motivated and driven
• Excellent customer service skills
• Excellent organizational skills (able to multi-task, prioritize, plan, and execute)
• Excellent interpersonal skills
• Intermediate knowledge of MS Office products to be able to generate written reports, presentations and documents as required
• Requires excellent verbal and written communication skills
• Must be able to identify and aggressively resolve conflict

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WORKING CONDITIONS*
*
AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY*

Inside work: protected from weather conditions
*
FREQUENTLY*

OCCASIONALLY

RARELY

NEVER

Outside work: no effective protection from weather
*
FREQUENTLY*

OCCASIONALLY

RARELY

NEVER

Both inside and outside work: activities occur both inside and outside an office enclosure
*
FREQUENTLY*

OCCASIONALLY

RARELY

NEVER

Extreme cold: below 32 degrees for periods of more than 1 hour throughout the normal course of a day

FREQUENTLY

OCCASIONALLY
*
RARELY*

NEVER

Extreme heat: above 100 degrees for periods of more than 1 hour throughout the normal course of a day
*
FREQUENTLY*

OCCASIONALLY

RARELY

NEVER

Noise: employees must shout to be heard over ambient noise level (hearing protection required)
*
FREQUENTLY*

OCCASIONALLY

RARELY

NEVER

Vibration: exposure to oscillating movements of extremities or whole body

FREQUENTLY
*
OCCASIONALLY*

RARELY

NEVER

Potential hazards: moving parts, electricity, gas, scaffolding, chemicals, etc.

FREQUENTLY

OCCASIONALLY
*
RARELY*

NEVER

Terminal viewing: extended viewing of screens
*
FREQUENTLY*

OCCASIONALLY

RARELY

NEVER

Atmospheric conditions (in non-confined spaces): fumes, odors, mists, gases, poor ventilation, etc.

FREQUENTLY
*
OCCASIONALLY*

RARELY

NEVER

Oils: air and/or skin exposure to oils and other cutting fluids

FREQUENTLY

OCCASIONALLY
*
RARELY*

NEVER

Respirator: use of a respirator is required

FREQUENTLY

OCCASIONALLY

RARELY
*
NEVER*

Physical stamina: due to emergency or workload demands, subject to extended work hours requiring stamina beyond normal demands or levels

FREQUENTLY
*
OCCASIONALLY*

RARELY

NEVER

None: employee is NOT substantially exposed to adverse environmental conditions (work occurs in typical indoors, office or administrative environment)

FREQUENTLY

OCCASIONALLY
*
RARELY*

NEVER

*
ACTIVITY*
*
FUNCTION*
*
AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY*

*
Essential*
*
Non-Essential*
*
Rarely*
*
Occasionally*
*
Frequently*

Standing (on a hard surface)

X

X

Stairs

X

X

Walking

X

X

Sitting

X

X

Twisting

X

X

Stooping

X

X

Crouching

X

X

Crawling

X

X

Talking

X

X

Hearing

X

X

Reaching

X

X

Seeing

X

X

Balancing

X

X

Pushing up to 10 lbs.

X

X

Pushing up to 20 lbs.

X

X

Pushing up to 50 lbs.

X

X

Pulling up to 10 lbs.

X

X

Pulling up to 20 lbs.

X

X

Pulling up to 50 lbs.

X

X

Grasping

X

X

Lifting or carrying up to 10 lbs.

X

X

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location: One location