Now Hiring - Krayden Inc - CUSTOMER ACCOUNT SPECIALIST - ORDER DESK in Greensboro, NC

Job Highlights:

Krayden, Inc. is a stocking technical distributor featuring adhesives, sealants, encapsulates, coatings, solder, solder chemicals, release agents, dispensing equipment and supplies with locations throughout the United States and Mexico, Asia, and Brazil. The company represents only the leaders in engineered materials.

We are seeking a top-notch Customer Account Specialist who has a proven record of building and maintaining customer relationships and building rapport.

***This is NOT a remote position. Krayden, Inc. will NOT pay for relocation expenses***

Job Summary:

The Customer Account Specialist relies on experience and judgment to productively serve the customer.

Key Responsibilities:

• Enter and maintain orders and quotes.
• Respond to Customer Service calls.
• Answers customer inquiries.
• Enters sample requests.
• Checks status of items on backorder through the system.
• Contacts customers with status of backorders.
• Processes MSDS, literature and other customer requests.
• Oversee and updates special pricing in system.
• Enters and track all repair and rental orders.
• Expedite orders as requested.
• Enters new customer data in the computer system.
• Works with other departments to assist in generating the best customer experience.
• Deliver exceptional customer service to the customers by responding to each request in a timely and courteous manner.
• Assume responsibility for establishing and maintaining professional business.
• Present a positive image of Krayden, Inc. by maintaining procedures.
• Performs other duties as assigned related to Customer Service.
• Perform duties to AS/ISO procedures and regulation standards/specifications.

Desired Skills and Experience:

• High School degree required
• Minimum 1-year prior telephone or face to face sales experience. Industry experience a plus+.
• Strong PC and computer software experience
• Microsoft Word, Outlook, Excel, PowerPoint, and CRM Software
• Excellent communication skills (verbal and written)
• Exceptional listening and probing skills
• Ability to work effectively under pressure in a fast-paced environment

***Bilingual is a plus!***

Benefits:

Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRA's, 401(K) Retirement Plan, Aflac Insurances & much more. Krayden Inc. is an Equal Opportunity Employer.

***This job description is intended to be a general description of the duties and responsibilities

of this position. It is not necessarily all encompassing and job responsibilities are subject to change in

response to legitimate business needs or practices.***