Now Hiring - Career Exchange - Human Resources And Staffing Reservations Sales Supervisor- (Call Center) Hybrid work model in Pembroke Pines, FL

Full description of the position

CAREERXCHANGE, is seeking experienced and highly motivated Call Center Supervisors in the Pembroke Pines area. If you love a challenge and love helping people, why wait apply today!

Job Description:

In this role you will be responsible for leading, guiding and developing a team of remote and on-premise Reservation Sales Agents whose goal is to close new and service existing reservations via inbound/outbound calls, e-mails and chats from guests, loyalty club members, and travel agents to achieve high team productivity in both sales and service which foster the values of 5-Star luxury brand hotel products and loyalty services.

Responsibilities:

• Coach and develop sales agents by conducting regular 1- on-1 skill building and development sessions.
• Serve as a mentor to the team and maintain high employee satisfaction levels
• Resolve escalations including handling calls and emails until resolved
• Ensure agents properly use and communicate details of hotel and loyalty club products and services to effectively close reservation sales
• Conduct training sessions with team members and meet with the Sales Coach, facilitators, and leadership team to make changes to training that increase sales and service
• Receive and service Inbound and Outbound calls on Supervisor line and on reservations queues as needed in times of high call volume to meet departmental service and sales objectives.
• Submit productivity reporting to leadership
• Assist in the selection of Reservation Agents by conducting interviews
• Assume full responsibility for learning of new skills, systems, techniques, and programs
• Provide front line technical assistance with agents and work with IT to resolve any IT issues

Qualifications

• 2 years supervisory experience in a sales environment preferably within a call center
• Travel, hotel, or hospitality industry experience a plus
• Advanced problem-solving skills and ability to negotiate solutions
• Strong analytical skills including ability to review employee data and behavior to target coaching opportunities
• Strong oral and written communication skills, ability to write professional letters using proper grammar and correct spelling, and confidence speaking in front of large groups
• Working knowledge of Microsoft Office applications
• Availability to work a flexible schedule during call center operating hours, which may include some evenings and weekends

CAREERXCHANGE, Inc is an EOE

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Pembroke Pines, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 5 years (Required)
• Supervising experience: 3 years (Required)

Work Location: One location