Now Hiring - A&L RV Sales - Retail Sales Parts Counter Sales in Kodak, TN

General Functions and Scope:

Responsible for processing parts and accessories sales, meeting established sales goals and satisfying both internal and external customer needs.

Primary Responsibilities:

• Greets customers promptly and returns phone calls in a timely manner.
• Accepts and documents packages and deliveries made to dealership.
• Receives incoming parts and follows up with customers.
• Determine replacement parts required, using inspection of old part, customer requests, or description of malfunction or need.
• Receives and fills telephone orders for parts.
• Advises customers on substitution or modified part when identical replacement is not available.
• Examines returned parts for defects and secures an exchange if needed.
• Marks and stocks parts in store according to prearranged systems.
• Demonstrates and explains function of equipment to customers.
• Discusses with customers use and features of various parts based on knowledge of product.
• Helps in unloading of trucks or running errands as needed.
• Places new merchandise on display.
• Keeps working area clean including but not limited to floors, shelves, and parts.
• Nothing contained herein shall be deemed to limit the duties of the position to the examples contained herein.

Knowledge, Skills, and Abilities:

• Automotive and/or RV dealership background preferred.
• Ability to read a parts catalog or computer display/website to determine replacement parts.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills; good attention to detail.
• Proficient computer skills with experience using dealer software, Motility, and CP Interact preferred.
• Must possess a valid driver license with good driving record.

Education and Experience Requirements:

• High school diploma or equivalent required.
• Associates degree in business/office administration or related field preferred.
• At least three years of administrative, clerical, or customer service experience required.

Physical Requirements:

• Store environment requiring prolonged sitting/standing and working on a computer.
• Ability to lift to 15 pounds as necessary.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.