Now Hiring - Florida Gulf Coast University - Education Assistant Director, Business Services in Fort Myers, FL

The Assistant Director, Business Services oversees and implements comprehensive auxiliary programs and services for the University. Ensures compliance with contracts and assists with marketing to ensure success of university partners.

Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.

At FGCU, we prohibit any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our university stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.

We encourage individuals from diverse backgrounds to apply for this position as we believe that our university will grow and move forward through a commitment to equality for all.

• Oversees the day-to-day operations and financial management of auxiliary service contracts which may include, but are not limited to, Dining Services, Mobile Food Ordering, Bookstore Management, Beverage Partnerships, Vending Operations, Duplicating Services, Transportation Services, ID Cards, and Trademark Licensing.
• Ensures compliance with all contracts including commissions, vendor operating hours, product pricing, marketing, customer service, reporting, and product quality.
• Collaborates with university partners to develop campus-wide marketing programs and initiatives.
• Participates in the strategic planning for assigned areas and assists with developing and implementing the departmental strategic plan.
• Establishes performance goals and measures to evaluate success within the assigned area of responsibility.
• Assists in the development and implementation of policies, procedures and control systems.
• Assists in the development of Request for Proposals (RFP) and Invitation to Negotiate (ITN) documents related to areas of responsibility.
• Develops and maintains the Continuity of Operations Plan (COOP) related to contracted services.
• Serves as essential personnel and provides assistance in the event of an emergency on campus.

• Performs other job-related duties as assigned.

• Bachelor’s degree from an accredited institution in Business Management, Marketing, or closely related field.
• Six years of professional full-time higher education, auxiliary program management, or other relevant experience.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Outlook).

• Master’s degree from an accredited institution in Business Management, Marketing, or closely related field.
• Work experience in a higher education setting.
• Experience in project management involving entities with diverse goals and funding sources.
• Experience managing multiple operations and/or locations.

• Knowledge of principles and practices for providing exceptional customer service, including customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of marketing principles and ability to design, implement and assess the effectiveness of marketing strategies and promotional materials.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent organizational skills and an ability to prioritize and complete projects within deadlines.
• Ability to collaborate and work effectively within a diverse community and willing to contribute to a team effort.
• Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.
• Ability to collect, analyze and interpret data, prepare reports, statements, and projections.
• Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to exercise a high degree of independent judgement in the establishment, interpretation, application, and enforcement of all rules, regulations, and policies.
• Ability to effectively manage the work of others by providing information, guidance, and motivation.