Now Hiring - Eastgate Chrysler Jeep Dodge Ram - Retail Sales BDC in Indianapolis, IN

Job Summary

We are currently searching for experienced Customer Service / Business Development Representative.

Responsibilities

• Handle incoming phone calls
• Handle leads and appointment setting
• Conduct internal CSI calls and emails
• Work directly with managers on deals that involve internet customers
• Set appointments for prospective and current customers to meet with a member of the sales team
• Manage high volume of customer inquiries through phone, email, text/chat per sales
• Update client information in our CRM Report daily
• Follow-up with existing customers
• Follow-up with prospective customers
• Follow-up with missed/canceled customers
• Ensure Customer Satisfaction
• Product knowledge/function is key with all the different vehicles daily
• Maintaining daily contact target/appointment target
• Must be able to contribute to positive team environment

Qualifications

• Successful Customer Care Representatives must have excellent telephone skills
• Self- Motivated and Energetic
• You as the Representative must have the ability to instantly build rapport with the customer
• A friendly/professional demeanor with excellent written and oral communication skills
• You must enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
• Strong organizational skills with the ability to multitask and meet daily goals
• Follow up with customers effectively
• Cold calling/Call center skills