Now Hiring - PCS, Inc - Inside Account Representative in Louisville, TN

Full description of the position

Position Summary:

The Inside Account Representative is responsible for providing administrative support to clients and to the sales team. They will work with internal teams such as the financial operations team and the client support team. They coordinate the order process, complete tasks, and maintain good business relationships by providing service that exceeds the client’s expectations.

Key results areas

1 - Manages the sales board

· Creates and sends quotes to clients.

· Creates and processes sales orders.

· Keeps client configurations up to date.

2 - Assists clients, sales team and other PCS departments

· Processes client agreement additions and renewals.

· Completes agreement/addition reconciliations.

· Responds to client and PCS team member inquiries.

· Obtains deal registration and/or special pricing.

3 - Goes above and beyond in client service

· Fast response time, professional demeanor, follows through on tasks, excellent communication, ensures client satisfaction

4 - Upholds the core values of PCS

We focus on the Client Experience. We are team players – We collaborate and cooperate to get things done. We are each accountable for individual and team results. We continually improve ourselves and PCS. We communicate Promptly, Directly and Respectfully.

Required Knowledge, skills and abilities

· Organizational skills: Ability to manage multiple projects or tasks.

· Must have and continually exhibit excellent client service skills.

· Must have and continually exhibit excellent communication skills.

Position qualifications

· A minimum of 2 years of experience in a sales support role.

· Advanced computer skills.

· Knowledge of IT products and/or managed services a plus.

PCS has been serving Knoxville and surrounding areas since 1996, providing an array of IT products and services such as networking, interactive technologies, security, and flat rate IT to businesses and schools across the state. At PCS we value our employees and we are always looking for talented new people to join our team!

Benefits

• Paid time off
• Paid Holidays
• 401K
• Health, vision and dental insurance

PCS, Inc. is a TN Drug Free Workplace

PCS is a 2020, 2021, & 2022 "Top Workplace" award recipient

PCS, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Louisville, TN 37777: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired rate of pay?

Work Location: One location