Now Hiring - HAECO Americas - Aerospace And Defense Inside Sales Representative-(Cabin) in Greensboro, NC

Full description of the position

JOB SUMMARY:
The Inside Sales Representative acts as the Key Liaison for domestic and international Customers, with overall primary responsibility as it relates to the aftermarket business relationships between Customer and HAECO Cabin Solutions. The Inside Sales Representative is responsible for performing all activities related to Customers inquiries and parts requests and ensuring HAECO Cabin Solutions Customers receive world-class service. The Inside Sales Representative will work collaboratively with sales associates, supply chain and operations in the pursuit of new prospective customers and the retention of existing customers with the goal to make sure customer requirements and deliverables are met in a timely manner, while providing customer focused solutions at all times. The Inside Sales Representative will establish and maintain cost and price data for the Companys spares business, including Recommended Spares Provisioning Lists and create customer forecasts based on past history.

ESSENTIAL JOB DUTIES:
1. Responsible for all aspects of HAECO Cabin Solutions aftermarket spare parts business. Generate accurate and thorough quotes for aftermarket spare parts using ERP software system. Generate complete repair quotes for parts, work closely with the MRO unit to develop a cohesive and cross-functional team to support the Customer with repairs. Utilize company resources (engineering drawings, part order history, vendor contacts) for best practices, proposing alternatives when needed to continually present optimal solutions to the Customer.
2. Receive and process all spares parts purchase orders using ERP software system, ensuring accuracy of pricing and delivery schedule. Anticipate variables that could hold up sales orders, coordinating support from other departments to perform actions necessary to ensure timely delivery. Track and communicate progress of Sales Orders to the Customer, from initial request for quote to shipment confirmation.
3. Work with other Departments to ensure the needs of the Customer are being met, as well as the scope of customer requirements, concerns and needs in a timely and precise fashion.
4. Responsible for assisting with establishing the annual spares sales plan in the assigned territory
5. Prepare inventory forecasts to support Customer and business requirements. Anticipate and communicate with Sales Team and Supply Chain, any trends or unexpected increase in demand for products, by analyzing and interpreting spare parts sales data.
6. Prepare and maintain an online aftermarket spares catalog with most current pricing and order lead times.
7. Work closely with the Customer during the Critical Design Review phase of interior programs to develop the Customers RSPL (recommended spares provisioning list).
8. Utilize Customer Relationship Management (CRM) software by entering accurate and complete information into a case management database to track customer issues and action items, such as Return Material Authorization (RMA) and Field Service Support.
9. Demonstrate advanced problem solving and decision-making skills by effectively responding to customer inquiries and presenting solutions in a timely manner
10. Lead Customer Support team members in consistency with the timeliness, accuracy, and professionalism with which customer inquiries are handled, and for maintaining the integrity of the ERP system and internal processes and procedures.
11. Evaluate Customer requests for spares pricings for Company products and services and create cost/pricing models to include estimates for labor, material and other expenses.
12. Validate final quotations to ensure proposed pricing matches modeled pricing.
13. Work closely with customers to understand and assist in the planning of their spares needs.
14. Manage successful, long-term business relationships and contacts with Customers. Identify potential service/sales opportunities and programs to further satisfy customer needs.
15. Maintain a current profile on consignment inventory located at Customers facility based on monthly consumption.
16. Interpret contractual and warranty coverage applicability of aircraft components.
17. Anticipate and communicate with Sales Team and Supply Chain regarding trends or unexpected increase in demand for products by analyzing and interpreting spare parts sales data.
18. Investigate and resolve claims and complaints by collecting and analyzing information, using a customer-centric approach at all times.
19. Prepare and interpret daily and quarterly reports/metrics for compliance with AS9001B, ISO9000:2000 certification standards.
20. Commit to professional development by recognizing and proposing procedures and processes to improve efficiency and the quality of service that HCS provides.
21. Assist in the development of other Customer Support team members by providing guidance for the appropriate protocol to be used for correspondence with Customers as well as internal communication.

SECONDARY DUTIES:
Perform other duties as assigned by the Customer Care Director.

ACCOUNTABILITIES:
Accountable to the Customer Care Director.

JOB QUALIFICATIONS:MINIMUM:
1. 2 Year College Degree
2. Five (5) years related work experience in the aviation industry.
3. Strategic thinking with an energetic and tenacious approach to problem solving.
4. Proficient in MS Office software applications, MS Outlook. Ability to quickly advance to intermediate level of expertise.
5. Strong Organization Skills.
6. Excellent Communication Skills and an ability to build relationships with Customers.
7. Strive to continuously build knowledge and skills in order to enhance personal growth and development.
8. Read, write, speak, and understand the English language.

PREFERRED:
1. 1. 4-year college degree.
2. In depth knowledge of the aerospace industry.

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PHYSICAL REQUIREMENTS:
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1. 1. Normal office environment where approximately 80% of work is performed in a sitting position with the remaining time walking and moving around the office area, Stores area and Hangar area.
2. Filing duties require typical bending, stooping, reaching, stretching, etc.
3. Normal mental and visual attention along with manual coordination for keyboard operations is necessary approximately 50% of the time.
4. Normal or corrected hearing and vision are required.
5. Must be able to lift and carry 15 lbs
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