Now Hiring - Smart City Networks - Telecommunications Customer Service and Sales Manager in Denver, CO

Full description of the position

Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen. Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all our networks.

The Customer Service and Sales Manager oversees the corporate headquarters Customer Sales and Service Representatives, coordinates and assists General Managers with regional site specific customer sales and service order processing, training and customer issues. Responsible for leading, directing and delegating work, motivating performance and team member relation issues, attendance issues, and providing career guidance to direct reports.

Summary of Key Responsibilities

• Manages training and coordination of Customer Sales and Service activities and schedules for headquarters’ Customer Sales and Service Representatives and Dispatchers. Has pro-active understanding and awareness of major events nationally, ramifications of staffing and company resource allocations for operations support and to resolve customer sales and service issues early. Advise management on all major customer sales and service issues.
• Manage CSSRs for correct input to proprietary system. Train, schedule, and develop team as necessary on all aspects Aesop system, products and services. Develop and write performance plans for assigned team members.
• Resolve/solve all day-to-day show level issues for customers. Correct billing disputes for customers.
• Regular and consistent attendance, particularly as a role model/leader.
• Other duties as assigned.

Qualifications

Education: High school diploma or equivalent. BA/BS degree in Business or Communications preferred.

Experience:

· Five plus years’ of hands-on customer sales and service and management experience, two plus years’ in management position.

· Experience in tradeshow/event industry and/or telecommunications field preferred.

Specific Skills:

· Hands-on, detail-oriented, team-oriented, self-directed individual with thorough knowledge of customer sales and service functions.

· Strong managerial abilities.

· Excellent communication skills both verbal and written, negotiating, telephone customer service and problem-solving skills required.

· Ability to interact with all levels of management is essential.

· Computer literacy and expert-level skills in customer service software, spreadsheets and word processing including Microsoft Word and Excel.

· Proficient in customer sales and service software, preferably Aesop.

· Proficiency in using a credit card processing system is preferred.

· Proficiency in telecommunications and network products and services preferred.

Supervisory / Management Responsibility, if any: Manage small department.

Working Conditions:

Take 24/7 calls on rotating basis for customer emergencies. Occasional travel to meet/support/train field CS&S or field operations for customer sales and service or meet with clients.

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 702-[please apply online]

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Denver, CO 80202: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location