Now Hiring - Matrix Imaging Solutions/classicplus - Account Manager in Sanborn, NY

Full description of the position

JOB OPENING

Position: Full time Account Manager- Location: Sanborn, NY

Are you a detail-oriented, self-motivated individual? Are you looking for a dynamic job that cuts through the same monotonous work every day? This is the opportunity for you. Matrix Imaging Solutions is dedicated to connecting people through reliable communications by delivering innovative digital and print solutions.

Responsibilities/Duties:

Responsible for onboarding new customers of Matrix and interacting with existing Matrix customers by providing support, addressing inquiries, and resolving complaints.

Responsibilities/Duties:

● Provides high level account service support over the phone and via email in a team-based environment with individual account assignments.

● Update and maintain client information in internal computer systems

● Manage client profiles to record client documentation and information

● Manage ongoing projects on a scheduled basis per client to meet clients schedule and needs.

● Manage corrections, billable and non-billable changes through the system process

● Creates quotes and change requests for customers.

● Upsell/cross-sell existing customers through account penetration.

● Onboards new Matrix customers

● Resolves any emerging customer problems with accuracy and efficiency.

● Builds sustainable relationships and trust with customer accounts through open and interactive communication.

● Manages incoming calls and customer service inquiries/changes to current setup.

● Identifies and assesses customer’s needs to achieve a high level of customer satisfaction.

● Provides accurate, valid, and complete information by using the proper methods, tools, and resources.

● Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.

● Goes above and beyond to engage customers & team members.

● Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.

● Provides an overview of the Matrix Program(s) for new prospects and returning customers.

● Keeps accurate records of customer interactions, process customer accounts, and file documents.

● Assist with the enhancement/development of internal standards and processes.

● Works with the accounting department on outstanding customer invoices.

Qualifications, Skills and Abilities Required:

• Associate degree preferred, with coursework in related area, or relevant work experience.
• A minimum of three (3) years of high level/professional account service experience
• Prior experience and working knowledge of print, mail, digital output, USPS and mailing operations preferred.
• PC based computer literacy with proficiency in Microsoft Excel, Word, Outlook.
• Excellent verbal and written communication skills.
• Ability to establish priorities, work independently, proceed with objectives with little or no supervision
• Service-oriented and able to resolve customer grievances.
• Multi-tasking skills and ability to work under pressure.
• Ability to follow documented instructions as well as document new learned procedures.
• Must have excellent time management skills.
• Flexible and able to function independently and in team scenario.
• Positive attitude

Matrix Imaging Solutions LLC is dedicated to connecting people through reliable communications by delivering innovative digital and print solutions.

Job Type: Full-time

Pay: $20.09 - $24.90 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Matrix Imaging Solutions is committed to maintaining a healthy and safe workplace.

Ability to commute/relocate:

• Sanborn, NY 14132: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Account Management: 3 years (Required)
• printing/direct mail: 2 years (Required)

Work Location: One location