Now Hiring - Simon Pearce (U.S.), Inc - Lead Sales Associate in Chestnut Hill, MA

Position Summary:

The Lead Retail Associate is responsible for supporting the retail management team in all aspects of Customer Service & Selling, achieving sales objectives and support daily store operations. The Lead Retail Associate leads by example, providing support, direction and training to the retail sales team. This position communicates information, offers support, provides delegation of tasks, and follows up to achieve directed expectations.

Primary Duties and Responsibilities:

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

• Builds customer relationships through introduction to customer and uses their name when possible. Strengthens customer relations through the use of personal business binder.

• Promote with passion the Simon Pearce story to new customers. Conversely, recognize returning customers and independent shoppers who do not need or want to be told the story.

• Determines customer needs by asking open-ended questions and offers suggestive selling with add on products.

• Performs all point-of-sale transactions with accuracy and efficiency.

• Supports and follows all company visual and maintenance directives including but not limited to: Visual display directive, store lighting, store fixtures, selling floor, product, cash wrap, break area, restrooms, and office.

• Performs opening and closing store functions.

• Supports shipping and receiving functions including processing stock, ticketing product, transfers and cycle counts.

• Participates in inventory review

• All other duties as assigned

Lead Responsibilities:

• Motivate and supervise the selling floor by providing leadership and open communications with training of the sales team performance on the selling floor

• Promote Simon Pearce Bridal Registry program by introducing, supporting and closing any and all bridal inquiries

• Leads by example and positively support the retail team on the selling floor with the ability to multitask, posses strong floor awareness and communication skills to achieve Simon Pearce World Class Customer Service and selling culture

• Work with minimal amount of supervision under stressful conditions

• Supports all Simon Pearce company directives and operations utilizing sound judgment in all situations including emergencies

Qualifications Required:

• High School Diploma or GED required

• Minimum of 2 years in a similar role in a retail environment

• Able to resolve complaints and problems as they arise from customers

Qualifications Desired:

• High end sales experience preferred

• Supervisory skills preferred

• Experience in a Point of Sale (POS) system, a plus

Other:
Simon Pearce makes a reasonable attempt to accommodate employee requests for particular work schedules. As a condition of employment, however, Retail Associates must be willing and able to work weekends, evenings and/or varied day shifts. We cannot guarantee particular schedules or a minimum or maximum number of hours for any employee. In addition, schedules are subject to change, based on staffing and operating requirements of the business. The only exception to this policy is if an employee is unable to work certain hours due to bona fide medical or religious reasons. Simon Pearce will attempt to make reasonable accommodation for those individuals unless such would cause the Company undue economic or operational hardship.

• Travel may be required infrequently
• Retail Associates are required to show proof of vaccination against COVID-19 within 30 days. Requests for exemptions to any COVID-19 vaccination requirement will be reviewed and may be approved for supported medical reasons or sincerely held religious beliefs.

Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.