Now Hiring - Key Account Manager in Belleville, MI

Position Title: Key Account Manager

Reports To:

Director of Sales & Marketing

Date Revised: September 28, 2022

Exempt/Non-Exempt:

Exempt

Location:

Belleville, MI

Archer Corporate Services (ACS) is a leading nationwide provider of marketing fulfillment services to Fortune 500 companies.

We service a variety of industry verticals including: Automotive, Medical Device, Consumer Packaged Goods, Pharmaceuticals and Pet Care. Within those industries, our core services include-

• B2B and B2C Trade Fulfillment
• Print Management
• Branded Merchandise
• Specialty Packaging
• Plastic Card Services &
• Customer Care (Call Center)

Here at ACS, our greatest advantage is our people. It is the passion of our people to delight our clients. Your passion makes YOU one of our greatest assets. We’d love to have you as part of the ACS Family.

You can expect to work with a cohesive and adept team. We encourage team effort through fostering an environment of employee empowerment; simultaneously promoting growth, work and fun through weekly events, motivational team building exercises, team outings, and more!

PRIMARY OBJECTIVE OF POSITION:

Identify and communicate with senior level client contacts, build relationships, probe, listen, overcome objections, resolve client concerns. Utilize consultative/strategic communication and business development skills to close new business within existing customers and support development of company sales pipeline.

MAJOR AREAS OF PERFORMANCE:

• Responsible for overall customer satisfaction and ensuring new opportunities close within existing customers with the help of the Operations team.
• Responsible for forecasting client revenue, accruals and meeting forecasted revenue targets.
• Responsible for identifying new revenue opportunities within your existing clients and engaging the Sale Executive(s) to assist with closing new business.
• Develop, cultivate, and close opportunities with Fortune 100 and Fortune 500 Targets
• Review client contracts annually to ensure ACS is meeting all client obligations
• Manage/facilitate the execution of assigned client(s) parameters and specifications, ensuring quality program completion and account retention.
• Influence, delegate, and communicate, in a deadline driven environment, ensuring sound planning, good service, and a solid client relationship.
• Regularly evaluate the effectiveness of activities carried out on behalf of assigned clients; change plans as necessary to produce results.
• Keeping management informed of the status of accounts, problems, plans and meetings, as well as involving Management personnel at key times.
• Work in conjunction with the Director of Operations and ACS Leadership to bring new innovation to existing customers.
• Support the ACS team as the subject matter expert within the industry assigned.
• Assist in prioritizing opportunities within existing customers.
• Work with clients within their work schedules/time zones with overtime as needed. Travel as needed.
• This position does not carry any new logo revenue target and, as such, makes you ineligible for Archer Corporate Services’ Account Manager Bonus Program.
• Create and present quarterly QBR’s with all clients

Qualifications (Experience, Knowledge, Skills) Required:

• Self-motivated & ability to learn quickly.
• Ability to work independently and in a team environment.
• Excellent verbal and written communications and organizational skills.
• Ability to track multiple processes and meet tight deadlines in a fast-paced environment.
• Excellent customer service and client communication skills.
• Outstanding organizational and coordination abilities
• Great attention to detail.
• Five + years of Account Management/Client Relations experience.
• Excellent working knowledge of ERP, G-Suite, Microsoft Outlook, Word, Excel, Access, PowerPoint and others as required.
• Ability to lead a team.

EDUCATION

• Bachelor’s degree preferred.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Belleville, MI 48111: Reliably commute or planning to relocate before starting work (Preferred)

Must be willing and able to comply with ACS’s policy with respect to COVID vaccination:

At ACS, we value the health and safety of our associates, their families and our community. Under our current protocols, we require vaccination against COVID for this position, you may be required you to provide your COVID vaccination status.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Belleville, MI 48111: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: One location