Now Hiring - FDS Fence Distributors / Fence & Deck Supply - Client Services Account Manager in Provo, UT

Full description of the position

FDS Distributors is seeking a candidate to work with consumer and business customers by responding to product inquiries and quote requests. The successful candidate will work closely with a team of sales people and other client services account managers to ensure timely and expert responses and activity.

The position is based at our offices in Provo, UT. Travel requirements are rare to none. Because of the collaborative nature of our work, remote employment is not an option.

Some of your day-to-day tasks:

• Interacting with a variety of customers such as Homeowners/DIYers, Contractors, Box Stores and more
• Responding to customer inquiries to promote product knowledge, build quotes, process orders and communicate daily with customers by phone and email
• Reviewing project plans (not difficult to learn) and pricing clients' fence projects
• Performing Proactive follow-up to client requests for information and quotes
• Building and maintaining ongoing relationships with accounts and following up on their requests
• Investigating product claims and ensuring resolution of customer complaints per company policies
• Assisting with some business development activities via email, social media, and phone calls
• Accurately entering and tracking customer interactions through our CRM system
• Assisting and supporting field reps, if assigned to do so

Qualifications:

• Bachelor's degree preferred or relevant work experience as a substitute
• At least one year experience in customer service, account management, or inside sales
• Excellent communication skills are essential since most of the day consists of interacting with customers via email and phone
• Must be proficient in office computing and familiar with a CRM

Job Type: Full time 8AM-5PM Monday through Friday located in Provo, Utah

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees are required to wear masks while not sitting at their workstations.

Education:

• Bachelor's (Preferred)

Experience:

• Office computing: 2 years (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location