Now Hiring - Marriott International, Inc. - Travel Catering Sales Manager in Irving, TX

Full description of the position

Job Summary

The Dallas Marriott Las Colinas elevates hotel travel to a new level, with sophisticated design, spacious accommodations, and a prestigious location in Irving. Our lakeside, resort-style hotel features award-winning service and amenities that will please both business and leisure guests. We currently have an exciting opportunity to join our Catering Sales Team.

Qualifications /JOB SUMMARY

Handles social and local corporate catering opportunities, contracts and closes local catering and social business and manages quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience Required:

• High school diploma or GED; 1 year experience in the sales and marketing, guest services, front desk, or related professional.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Preferred:

• Catering sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Books and services social and local corporate catering opportunities

• Manages the sales efforts for the property including local corporate and social catering.

• Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals.

• Understands the overall market (e.g.,competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Designs, develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the Hotel

• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

• Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue.

Building Successful Relationships

• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to maintain guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceeds their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service expectations. Develops a close working relationship with operations to execute strategies at the property level.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location