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Now Hiring - Retail Sales Associate Full Time in New Albany, OH

Retail Sales Associate Full Time in New Albany, OH

BJ's Wholesale Club, Inc.
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Retail Sales
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Grocery Stores
To Whom Retail & Wholesale
Location: New Albany, OH
3.2

Join a team of more than 30,000 team members, comprised of our Club Support Center and over 230 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their families and homes. BJ’s Wholesale Club offers a collaborative, team environment where all team members can learn, grow and be themselves.

The Benefits of working at BJ’s

  • BJ’s pays weekly
  • Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

  • Benefit plans for your changing needs*

o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending

  • eligibility requirements vary by position

**medical plans vary by location

Job Summary

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Team Members:

  • Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
  • We strive for flawless execution and hold ourselves accountable.
  • Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment for our members and each other.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly and positive attitude.

Members:

  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
    • Greet, Anticipate, Appreciate (GAA)
    • Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

  • Work with commitment and pride to deliver GOLD- Grand opening look daily
    • All items stocked and promotional plans executed
    • Maintain visible accurate signage
    • Clean and organized, inside and out

Know your Business:

  • Understand how to access and read production and/or financial performance reporting for your department.
  • See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

  • Drives and promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
  • Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
  • Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
  • Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
  • Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
  • Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
  • Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.

Qualifications

  • Prior front line/customer service or previous sales experience preferred.
  • Results driven with proven success in goal achievement
  • Basic math skills preferred.
  • Computer proficiency preferred.

Environmental Job Conditions

  • Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.
BJ's Wholesale Club, Inc.
Company Size
10000+ Employees
Founded
1984
They Sell
Grocery Stores
To Whom
Retail & Wholesale
Revenue
$10+ billion (USD)


BJ's Wholesale Club, Inc. is currently hiring for 9 sales positions
BJ's Wholesale Club, Inc. has openings in: MA, NY, TN, & OH
The average salary at BJ's Wholesale Club, Inc. is:

9 Yes (amount not posted)

BJ's Wholesale Club, Inc.
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BJ's Wholesale Club, Inc.

BJ's Wholesale Club, Inc. is currently hiring for 9 sales positions
BJ's Wholesale Club, Inc. has openings in: MA, NY, TN, & OH
The average salary at BJ's Wholesale Club, Inc. is:

9 Yes (amount not posted)