Now Hiring - Project Coordinator, Inside Sales in Tucker, GA

Project Coordinator, Inside Sales

JOB SUMMARY

Responsible to increase revenue through front counter sales, account management, database marketing while providing exceptional customer service for an overall outstanding customer experience. Manage client communication to identify needs, present solutions, lead and direct the sales process through completion. Responsible for assisting owner with administration center needs including marketing.

ESSENTIAL DUTIES and RESPONSIBILITIES

· Greets walk-in client, identify and assist with needs and/or orders

· Answers phone calls within 2 rings, identify client’s needs, provide solutions to assist with questions and/or order needs

· Manages walk-in traffic incoming calls, emails, fax communications and take appropriate actions

· Collects accurate and complete information

· Processes and inputs orders

· Learn CRM (Customer Relationship Management) Software, CoreBridge, and prepare estimates and quotes

· Serves as a primary contact for clients and a liaison between sales, production and clients

· Oversees and creates opportunities for in-house phone and front counter sales

· Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach

· Places phone calls and/or emails to follow-up on estimates

· Updates client records and purchasing history, maintain records with accurate and updated information

· Understand products, services, procedures within organization

· Markets products, solutions and services to previous and current clients

· Conducts collection calls for receivables

· Maintains communication logs and other pertinent records

· Ensures proper cleanliness and “tour ready” environment at front counter, conference/meeting rooms and showroom areas

· Builds professional relationships with diverse client/prospect base

· Assists with scheduling, priority changes in a fast-paced environment

· Assists with other projects as needed

QUALIFICATIONS
To perform this job successful, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· 2 years business-to-business sales and/or customer service experience

· Proficient in MS Office Suite, Internet

· Knowledge of sign industry substrates, media, products

· Excellent time management, calendaring skills

· Project management for multiple projects, deadlines and orders

EDUCATION and/or EXPERIENCE

Bachelor’s degree preferred; or three years related experience in customer service, print sales/service and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, communicate and comprehend simple and complex instructions, orders, abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute rate, percent and review and understand numbers, estimates, P.O.s, receivables and other data as it pertains to record-keeping, collections and the profitability of the company.

REASONING ABILITY

Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; sit; walk; use hands, fingers and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Paid time off
• Tuition reimbursement

Experience level:

• 2 years

Shift:

• Morning shift
• No nights

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

COVID-19 considerations:
The new hire will have their own office, and currently our lobby is closed to walk-in traffic.

Ability to commute/relocate:

• Tucker, GA 30084: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Sign or Print Industry: 1 year (Preferred)

Work Location: One location