Now Hiring - Pilkington North America Inc. - Manufacturing Market Manager in Cheektowaga, NY

Full description of the position

Share the challenge of working for a global company by joining the exceptional team at Pilkington. Pilkington North America is the premier supplier of high-quality glass for the building and automotive industries worldwide. Currently, our Automotive Glass Replacement (AGR) division seeks a Market Manager for the Buffalo, Rochester, and Syracuse market in the Aftermarket Auto Glass Replacement division.

The Market Manager manages all aspects of business operations in their designated area, with a strong emphasis on Customer Service and profitable growth.

Primary Duties:

· Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and MOP.

· Continuously engage with customers to prospect, advance, and close new business as well as grow the number of clients for AGRNA with a specific focus on ‘brick and mortar’ Customers

· Meet or exceed regional sales targets and margin targets as well as manage costs to optimize efficiency.

· Focus on the retention and development of Customers and Employees in the region.

· Maintain staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan.

· Monitor staff performance oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.

· Ensure current business processes are delivered in line the JSOX and QMS and propose changes for improvement to Line Manager.

· Manage their respective teams to ensure appropriate KPI's are in place and that they are aligned with employee goals and objectives.

· Participate in monthly performance reviews and be prepared to provide variance analysis for their respective market as well as gap closure responses relating to operational and financial measures.

· Review operational performance data (e.g., safety, quality, call answering, order activity, order fulfillment against customer commitment) to monitor and measure productivity, goal progress, and work activity.

· Meet annual operational and financial goals and objectives for the region.

· Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles

· Other duties as assigned by the Regional General Manager.

Qualifications Required:

• BS/BA degree in related discipline and 5+ years outside business to business sales and operations experience required. Without college degree, 7+ years outside sales and operations experience required or significant experience (5+ years) of Aftermarket Glass Replacement industry along with demonstrated leadership abilities.
• Strong leadership, interpersonal, verbal and written communication skills required
• Required proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer)
• Strong focus on Customer while meeting operational objectives
• Familiarity with computer-based inventory control systems
• Proactive, innovative problem-solving skills
• High energy, self-starting individual with ability to balance multiple priorities simultaneously
• This position could require travel up to 30% of the time based on business need including overnight travel.
• Must have valid driver’s license.
• Must have and maintain acceptable MVR (Motor Vehicle Report) as defined by safety requirements

Qualifications Desired:

· Previous PNA or glass industry experience

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability or national origin.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: One location