Now Hiring - La-Z-Boy Incorporated - Retail Sales Sales Manager in Lutherville Timonium, MD

Full description of the position

Competitive earnings potential -> Base Salary plus UNCAPPED commissions on WRITTEN Sales

Who are we?

La-Z-Boy is proud to be the most recognized furniture brand in the world! Ninety years after the business started and more than 50 years after we invented our first recliner, we are still re-inventing the industry! La-Z-Boy believes we can improve our customers lives by helping transform their houses into homes. Not many companies can say they are both a household name and one of the most innovative organizations in their industry.

Why should you consider us?

Our people-first culture is what sets us apart from other retailers. We are proud to provide an environment where you are empowered, appreciated, and recognized for your individuality. We know that your uniqueness is what strengthens our entire team.

• An environment that rewards you for great performance!
• Solid work-life balance
• Ongoing training and development
• Opportunity to become a La-Z-Boy Certified Designer
• Career advancement
• Company culture that values Volunteerism, Caring for your Community and Sustainability Efforts

We have the BEST customers in the world and are very selective about who we trust to care for them! We look for ambition, attitude, and integrity. If you have these key traits, we will train you on furniture product knowledge and sales.

• Positive impact and strong influence
• Committed to delivering results
• Supportive coach and team developer
• Creative problem solving, persuasion, and negotiation skills
• Takes Initiative
• Lively, outgoing, and driven
• Customer First Mindset

KEY RESPONSIBILITES:

Sales Culture and Promotions:

• Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy
• Team with Store Manager, Designer and selling team to promote In-Home Design Sales program and drive store sales
• Maximize store promotions, marketing initiatives, and grass roots programs
• Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm
• Coaches to the Company selling model with the passion to drive real action
• Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization
• Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals

People Development:

• Train, coach and develop selling team on product knowledge and selling skills to achieve store sales goals
• Create a positive and exciting working environment for all store associates
• Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
• Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
• Leads with the highest ethical standards and demands the same from their teams
• Ensures associates are provided the necessary tools to perform job responsibilities
• Coach and counsel team based on results including completing performance reviews

Store Standards / Operations:
Effective Manager on Duty (MOD)

• Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
• Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it
• Show a sense urgency, enthusiasm and excitement with the staff and customers

Operational Excellence

• Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible for opening and closing of the store
• Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities

Customer Experience Excellence:

• Sets the highest standard for customer care
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent is required. Bachelor’s degree in Business or related field is preferred.
• Three (3) to five (5) years sales experience with a proven track record of success is preferred
• Previous supervisory experience is a preferred
• Proficient in the use of Microsoft Office, including Word, Excel and Outlook
• Excellent communication, customer service, and organizational skills
• Initiative to meet assigned goals, missions and objectives
• Strong interpersonal skills to effectively communicate and build rapport
• Ability to effectively manage time and conflicting priorities
• Strong attention to detail
• Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays

SUPERVISORY RESPONSIBILITIES: Responsible for leading the selling team.

Take a look at La-Z-Boy and consider us to be your next home!

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Weekend availability

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Preferred)

Work Location: One location