Now Hiring - Sales & Customer Service Assistant Manager in Grandview Heights, OH

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? Are you a good communicator and coach? If the answer is "yes," we want you on our team at Massage Envy Grandview Yard.

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members, guests and co-workers to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you
• Matching 401K
• Paid Time Off
• Paid Holidays
• One weekend off a month
• Free or reduced-cost employee massages, facials and retail product
• Professional, upscale, flexible work environment
• A commitment to safety and providing a therapeutic, healing environment for you and Massage Envy members and guests
• Bonus potential
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills

Function:
Focused on ensuring the day-to-day runs smoothly at the location for all staffing, clientele, and our systems. Must work a minimum of 37 – 40hrs per week. Must work a minimum of 2 nights a week and 1 weekend shift with availability on either Saturday or Sunday with flexibility on both days.

Directly Reporting To: Manager or Director of Operations

Requirements and Tasks:

In conjunction with the Manager, the Assistant Manager takes responsibility for addressing FDAs and client issues to assure all policies and procedures are followed.

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  Will address all client complaints to the best of your ability.
• Ensure the front desk is fully covered and have the availability to help cover shifts if an FDA calls off on a given day.
• Assists in reviewing applications, sitting in on interviews when available, and involvement in the onboarding and training process for all new FDAs that are hired.
• Responsible for ensuring new FDAs understands and follows our policies and procedures.
• Responsible for maintaining all inactive members including suspended, freeze, freeze plus, and memberships whose credit cards are about to expire.
• Ensures all displays for promotions are current and accurate. Create a unique display or contest to drive any current promotion that will benefit the revenue of the clinic (products or memberships).
• Responsible for ensuring all FDAs are knowledgeable about the current promotions.
• Assists the Manager in tasks that would be assigned to them
• Complete a full inventory count weekly and any other inventory related duties
• Regularly coaches the FDAs through role plays and CARE factor behaviors. Monitor client interactions, phone calls, and Meevo usage to ensure accuracy.
• Ensure all FDAs are participating when focusing on sales and technique.
• Works with the Manager for disciplinary steps for FDAs when needed.
• Any other tasks assigned by management

• 
  Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.