Now Hiring - SPOON Events - Account Service Coordinator in Macedon, NY

Full description of the position

JOB DESCRIPTION
Position Title: Account Service Coordinator

Reports to: Director of Account Management

Employment Status: ☐ Temporary ☒ Full-Time ☐ Part-Time

FLSA Status : ☐ Non-Exempt ☒ Exempt

Effective Date: Immediately

POSITION SUMMARY
The Account Service Coordinator will assist the Account Manager in all aspects of clients’ trade show and events executions.
As the liaison between our clients and internal team, the Account Service Coordinator will actively communicate details to internally and externally and properly maintain multiple timelines to ensure projects get completed to expectation within the allotted time. The Account Service Coordinator is pro-active and timely, ensuring client needs are identified and met in line with agreed service standards. Highly motivated individual with great organization, communication, and customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES
An Account Service Coordinator is responsible for the assistant communications and timeline management of our client’s trade show and events programs. This position’s responsibilities and essential function include, but are not limited to the following:

• Understanding client’s goals and objectives of their trade show program and overall greater marketing and messaging initiatives
• Acting as a liaison between our clients and our internal team, “thinking like our clients” and acting as an extension of their team
• Working with our internal design, engineering, and operations teams to bring trade show exhibit concepts to life, from line drawing concepts to renders to in-person, fully executed exhibits on the trade show floor
• Create and manage multiple timelines for client projects, actively following up with our clients and internal team to ensure deliverables are met in a timely manner
• Consulting our clients on their exhibit and event program to maximize their results and return on investment/objectives
• Creating several documents within our process, including estimate requests, SOWs, addendum orders, timelines, graphic check lists, and more
• Ability to manage workload in a fast-paced environment.
• Capable of maintaining several projects and their timelines simultaneously
• Conducting phone prospecting
• Setting up appointments
• Assisting in Preparing PowerPoint and assisting Account Manager with proposals for clients
• Handling various account information
• Displaying accountability along with desire for personal growth and ownership
• Performing other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Bachelor’s degree or greater preferred; combination of education/experience will be considered.
• Two + years' experience in account management preferred.
• Strong organizational and communication skills
• Detail oriented and ability to plan ahead.
• Experience with Microsoft products, Microsoft Teams, Various Communication Platforms
• Internet marketing sales experience preferred
• Ability to work both independently and as a team player
• Ability to work in a fast paced environment with quotas and goals
• Attention to details and time management skills
• Excellent verbal and written communication skills

Compensation and Benefits:

• 38,000 to 44,000 annual salary
• 401k
• Health, dental and vision insurance plans
• Paid holidays

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: $38,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Macedon, NY 14502: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location