Now Hiring - Arnold Machinery Company - Product Support Sales Position Mining in Salt Lake City, UT

Product Support Sales Position ME $2000 Signing Bonus

Position Overview

No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise. At Arnold, we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, our associates help Arnold to keep that standing.

JOB SUMMARY:
The candidate is responsible to work with customers to create parts, labor, and equipment sales opportunities for Arnold while assisting customers with more efficient and cost-effective operating conditions. Share information within the Mining Division that will assist in keeping all customers' equipment in excellent operating and productive condition. Be a mentor and trainer for the next generation of Technicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acting as a liaison between the customer and dealership
• Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales
• Writing up, monitoring, reviewing, and assisting with job closing as needed by Service Writer(s)
• Cold call potential new customers
• Maintain two-way communication between the customers and the Service Department on the current status of work-in-progress
• Oversees approvals, estimates, quotes, or flat rate proposals, including promised start and completion dates to the customer taken by the Service Writer(s).
• Review the work schedule daily with the Service Writer(s) to update work-in-progress (WIP) priorities, segments, parts deliveries, and completion deadlines. Assist in detecting and managing work orders that will be higher than estimated/quoted
• Compile data for reports
• Special projects as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to demonstrate effective written, verbal, and interpersonal skills.
• Ability to operate a computer and comprehend various software programs.
• Skilled at, or willing to learn, performance management, negotiation, leadership, problem-solving, and motivation
• Ability to manage under stress with a Silver Service attitude.
• Ability to plan, organize and prioritize assignments to meet deadlines with high accuracy and detail.
• Knowledgeable about repair requirements and inventory lines
• Ability to provide adequate training opportunities for self and staff
• Willing to learn about marketing and acquiring new business.
• manage his/her time to create the maximum customer face time.

Physical Demands and Working Conditions:

• Ability to sit for extended periods
• Reaches to answer phones
• Moves about, occasionally through uneven terrain
• Read paperwork, files, and records on the computer
• Communicates by phone and in-person
• Bends body to file various paperwork
• Walking and moving about on foot often through uneven terrain
• Hears well enough to receive communication by radio, phone, and in-person
• Bends body downward and forward by bending at knees or waist
• Remains in a standing position if required to perform various functions of the job
• Climbs in and out of equipment

EDUCATION AND EXPERIENCE:

• Prior experience working with road product machinery
• Must be computer literate
• Mechanical experience
• Excellent Customer Service skills
• High School Diploma or equivalent
• The related experience could be a substitution for school requirements

Equal Opportunity Employer

Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. Arnold Machinery does not discriminate based on physical or mental disability where the job's essential functions can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify Arnold Machinery Co. by calling 801-[please apply online].

Arnold Machinery Participates in E-Verify