Now Hiring - B&R Industrial Automation Corp - Sales Support Specialist in Roswell, GA

Full description of the position

About B&R:

With more than 3,400 employees and 200 offices worldwide, B&R Industrial Automation Corporation is one of the largest and most successful companies in industrial automation. We offer first-class control, drive, industrial PC, and visualization solutions, continuing to set new standards within the automation industry.

B&R was founded in Eggelsberg, Austria in 1979 and rapidly became a global company. In 1987, the North American headquarters was founded in Roswell, GA, which is the epicenter for all North American B&R sales activities. In 2017, B&R Industrial Automation became part of ABB Group, further enabling B&R to continue its trajectory of growth and success.

B&R is seeking a Sales Support Specialist whose primary focus is the maintenance of customer master data, order status updates, invoicing, RFQs, and sales tax exemption certificate, and customer/orders correspondence. This role works closely with customers, sales and client relations, Operations, and the Finance team to efficiently and properly transact, document, and track customer orders.

Key Responsibilities:

Customer Master Data (CMD)

• Work with Orders, Sales and Client Relations Teams to request new customer set up in SAP via Fiori application. Enter customer data into the system.
• Handle change requests to CMD and attaching qualifying documents into Fiori and SAP.
• Handle non-restricted changes to CMD, such as customer class, contact names, web portal access.
• Process applications for credit, as well as requests for credit limit increases.

Order Status Updates and Escalations

• Work with and respond to customers to provide confirmed delivery dates for existing orders.
• Respond to requests for tracking information.
• Provide copies of invoices as needed.
• Manager materials escalations on existing orders.
• Coordinate with the warehouse for new labels when shipping errors occur.

Invoicing

• Create and send a large volume of invoices to customers once shipments are complete. As applies, also add and process freight charges in SAP.
• Upload invoices to customer portals where approved.

Requests for Quotes (RFQs) and General Email

• Process RFQs and standard lead time inquires for spare parts customers.
• Prepare and send quotes. Forward orders for entry as needed.
• Respond to support tickets for information about quality, missing parts, or other inquiries. Collaborate with other departments as needed.
• Respond to and/or forward emails from the general office email as appropriate.

Sales Tax Exemption Certificates

• Request and track sales tax exemption certificates from new customer accounts.
• On an annual basis, requesting new/updated exemption certificates for those expired.

Daily Delivery Note Handling

• Sort and print the daily delivery notes.

Additional duties as assigned.

Qualifications and Desirable Attributes:

• Associate's degree in relevant field of study or equivalent experience highly desired
• 1-3 years of directly related experience
• Experience with ERP (SAP) and/or order entry systems and processes
• Knowledge of general business and industrial customer support principles
• Proficient in data entry and management

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Join the Automation Team!

If you think that you have what it takes to accept this great position, we want to talk to you!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Roswell, GA 30076: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location