Now Hiring - Hilton Grand Vacations Company, LLC - Travel Sales Coordinator in Scottsdale, AZ

At Hilton Grand Vacations our goal is to make someone’s day, every day! We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

The Sales Coordinator greets guests professionally and courteously to provide a positive environment, in support of the sales team.

Key Job Functions:

• Provides high level of customer service through warm welcome and guest happiness
• Identifies and assigns the Sales Executive and Sales Leader guests per the rotation
• Handles incoming telephone calls and provides responses to inquiries
• Ensuring Sales Gallery and Model rooms are ready for the start of business.
• Assist guests on the phone and in-person with direct marketing inquiries relating to the package they have already purchased
• Assigns sales bays for Sales Executives by tour guest count and reassigns sales bays to account for overage and adjust throughout the day
• Ensures that the assignment of tours are logged in HGV system (Chorus) and as needed, in the manual log
• Performs accurate and timely reporting of exception tour information processing to appropriate department
• Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
• Liable for gift banks at assigned locations and maintains accuracy and balancing during shift

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• High school graduate or equivalent.
• At least 1-2 years of front desk or guest service experience for a hotel or property.
• Must be able to work a flexible schedule including weekends.
• Ability to effectively communicate in the English language (written and verbal). To read comprehend simple instructions, short correspondence and memos.
• Professional appearance and attitude
• Strong commitment to the consistent delivery of quality guest service

Preferred Qualifications:

• Bachelor's Degree
• Ability to work independently to meet required duties and deadlines.
• Strong ability to multi-task responsibilities.
• 3-5 years of previous guest services or hospitality experience.