Now Hiring - Call Center Representative in New Albany, OH

The Federal Savings Bank is hiring an entry level inside sales professional to develop as a Customer Success Coordinator in our Columbus, OH (Westerville) call center. We seek enthusiastic individuals ready to elevate their sales career through the Customer Success Coordinator program, an entry-level path to become a Mortgage Banker. We will provide you with the foundation required to set you up for lasting success in this industry.

Job Duties:

This is a full time, high-volume call center sales position reporting directly to the Senior Vice President in Westerville, OH. During training, new team members are submerged in a blend of computer-based and instructor-led trainings over a three-to-four-month span. For this reason, all applicants MUST live in the area.

• Learn and apply directional sales techniques through hands-on sales coaching from successful Mortgage Bankers
• Provide fantastic customer service to clients and referrals
• Outbound calling to potential customers, serving as first point of contact
• Operate loan origination software
• Become an expert at using CRM and lead management
• Work alongside like-minded peers in a competitive, lively call center environment
• Representing the bank in a positive manner and network to create additional loan opportunities for yourself and the company
• Engaging with prospective customers via text, email and phone

Ideal Candidate Traits & Experience:

• High school degree or GED required, 2-4 college degree preferred
• 1 + year(s) of experience in sales or retail, hospitality, and food & beverage industries preferred, not required
• Friendly, outgoing personality accompanied by a naturally high sales acumen
• A passion for sales and have demonstrated that successfully through experience
• An innate, customer-centric mentality and understand the importance of asking the right questions, identifying pain-points, and creating long-lasting relationships
• Viewing obstacles as opportunities to become better, exhibiting a growth mindset
• Driven by high-performance and enjoy seeing financial reward for hard work

Employee Benefits:

• Base salary plus bonus incentives
• Advancement into Mortgage Banker and Vice President of Sales positions
• Company paid licensing in all 50 states
• Comprehensive Health, Dental, and Vision insurance plans available; includes company paid life insurance and competitive Flex Spending Accounts
• Company sponsored Employee Assistance programs for financial planning, emotional support, legal guidance, and work-life solutions
• 401k with partial company match
• Employee appreciation events and employee recognition
• Fast-paced sales environment
• Ongoing mentorship from Senior team members and take part in weekly Banker trainings
• A true team culture working towards one common goal; helping homebuyers finance their dream homes!

For more information please contact: Alexis Romitti

direct: 773-[please apply online] / [please apply online]

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