Now Hiring - Alluvia Software, LLC - Account Manager in Suffern, NY

Full description of the position

Alluvia is a revolutionary integration platform helping medium-sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system. Alluvia is seeking an Account Manager who will report directly to the Vice President of Sales.

This role involves managing the ongoing relationship with our customers as well as upselling them to conduct additional projects with Alluvia. The ideal candidate will be organized, detail-oriented, a quick learner, tech-savvy, and supportive. He/She will be responsible for ensuring a positive experience for every customer, and will be expected to listen to our customers and provide creative input to our product, sales, and marketing teams.

Our headquarters are based in Suffern, NY.

What You Will Do:

◦ Actively manage, grow and retain a portfolio of customers using the Alluvia Platform.

◦ Check-in with the customer throughout the implementation process to ensure that the customer’s needs are met.

◦ Establish and grow relationships with executive sponsors and decision makers. Develop a success plan to ensure organizational adoption and expansion of our product.

◦ Close new business from existing clients on a monthly basis, meeting or exceeding quota.

◦ Identify upsell opportunities, perform demonstrations, and generate proposals.

◦ Be proficient with the Alluvia platform, able to introduce new functionality to customers.

◦ Advocate and effectively communicate all customer feedback and enhancement ideas to Engineering, Customer Services and Sales Teams.

◦ Ability to work inter-departmentally to ensure customer’s expectations are met.

◦ Receive and respond to all customer inquiries. Manage customer expectations while serving as the liaison between the Engineering, Technical Support, and other teams.

◦ Track all customer interactions in internal CRM tools.

Why Work at Alluvia Platform?

Alluvia is an established SaaS business with the heart of a startup. Our rapidly growing community of diverse and passionate people love to learn, innovate, achieve excellence and reach new heights – together. If you want to make an impact and develop a career with ample opportunities for mobility and growth, we’d love for you to join us.

Our Value - Automated ERP, Ecommerce, and Marketplace Integration

Stop wasting resources on lengthy integration software development projects. Reduce time spent wrestling with complicated user interfaces. ERP, ecommerce and marketplace integration does not have to be complicated – if you have the right software in place. We created a powerful back-end platform that does most of the work for you so you can focus on growing your business, not struggling with your software.

Alluvia is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Alluvia is a background screening, drug-free workplace. Full-time positions offer a competitive benefits package and salary commensurate with experience.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Travel requirement:

• Travel

Ability to commute/relocate:

• Suffern, NY 10901: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Suffern, NY 10901