Now Hiring - Association Member Benefits Advisors AMBA - Account Manager I in Urbandale, IA

Are you an organized task master? Do you love customer support? Are you driven by doing quality work every time? If so, this may be the ideal position for you.

Account Managers develop and foster long-term strategic relationships with a portfolio of clients, and are responsible for retaining, servicing and expanding key accounts. Account managers direct collaboration across the firm to provide comprehensive product and service solutions the meet the client's needs. As an entry-level individual contributor, an Account Manager is ready to apply the knowledge acquired via an advanced education and/or prior experience and to start to develop professional skills with the help of a manager and more experienced team members.

What is in it for you?

• A company with a strong brand and strong results to match
• Culture of internal mobility, collaboration, and valued partnership with the business.
• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Competitive pay (salary and), full benefits package
• Flexible work opportunities for work/life balance
• Tuition Reimbursement plan

We will count on you to:

• Maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
• Serve as a client contact for day-to day needs and answers standard client questions to improve the client experience.
• Keep abreast of changing market conditions and understand and comply with all compliance, professional and transparency standards to better serve clients.
• Manage and record all activities in the Client Management system to ensure timely follow up by the client, carriers, client team and delivery of final policy.
• Answer inbound customer calls and provide ongoing service and account maintenance for multiple programs and/or products.
• Make outbound retention and service calls for assigned programs.
• Contribute greatly to the growth and retention of a program.
• Assist with projects as needed.
• Manage workload within established service levels and/or production requirements.
• Ensure that all regulatory, compliance and transparency requirements are met and complies with all internal policies and procedures.

What you need to have:

• Excellent written and verbal communication skills
• Demonstrates strategic thinking
• Ability to work well in a team environment
• Excellent organizational and time-management skills to handle multiple tasks
• Detail oriented to ensure accuracy
• Demonstrates problem solving skills
• Basic computer skills and the ability to navigate through multiple systems without assistance
• High School diploma
• Property & Casualty license required. If not licensed, must be able to obtain within 45 days of employment

What Makes You Stand Out?

• College degree or 5+ years related experience

Other Details of the Job

Salary range: $40,000 - $50,000 depending on experience

Location: Urbandale, IA

Schedule:

8 hour shifts
Monday to Friday

COVID-19 considerations: This is a hybrid role