Now Hiring - Road Machinery LLC - Retail Sales Inside Sale Representative in Phoenix, AZ

Full description of the position

Inside Sale Representative

Who We Are

At Road Machinery, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Road Machinery is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Savings Plan
• Paid Vacation
• Paid Company Holidays
• Paid Training including Online, In-House, and Off-Site Training
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Culture
• Career Advancement Opportunities
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans
• Long-Term Job Security

Job Description:

Qualifies leads and generates quotations based on customer inquiries or at the direction of Account Managers or other internal customers. Solicits orders for products or services over the telephone by performing the following duties.

· Calls prospective customers in to qualify leads and explain type of service or product offered.

· Informs current and prospective customers of current promotions and new or upgraded products.

· Generates Sales quotations for Phoenix Reman and Tucson Reman facilities and follows up with customers.

· Secures and places orders with others for filling and arranges delivery date.

· Enters names, addresses, purchases, and reactions of prospects solicited into CRM system.

· Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

· Qualifies prospects from unsolicited inquiries from third party brokers.

· Prepares report on sales activities.

Competencies

· Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

· Generates creative solutions; Demonstrates attention to detail.

· Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions

· Manages difficult responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance

· Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Education and/or Experience

· Four to ten years related experience and/or training; or equivalent combination of education and experience in the apparatus repair business.

· Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

· Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Physical Demands

· While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

· The employee is occasionally required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl.

· The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

· While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; extreme heat; risk of electrical shock and vibration.

· The employee is occasionally exposed to fumes or airborne particles.

· The noise level in the work environment is usually moderate.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $52,922.00 - $60,376.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Phoenix, AZ 85034: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location