Now Hiring - Image Hotel Management Inc. - Director Of Sales in Grove City, OH

Overview:

The Director of Sales creates and maintains relationships with potential and existing clients, ensuring the hotel revenues meet or exceed budgets, as well as developing a growing mix of business that enhances the hotel's value and ultimate bottom line. The DOS is responsible for managing the brand relationships, along with using business tools and participating in RFP opportunities. Prospecting, cold calling and building relationships with new clients and groups is expected if needed. The DOS is responsible for overseeing marketing and making sure all revenue generators are profitable. This is a selling position.

Must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Additional Information:

In order to apply for this position, you must be legally authorized to work in the United States.

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction.

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs
• Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager
• Working Safely is a condition of employment. All employees must follow safety policies
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

• Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
• Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
• Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards
• Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
• Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance
• Complete work in a timely manner and meet productivity standards/expectations
• Keep work area clean, neat, and well organized
• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
• Perform additional duties as assigned
• Participate in Manager on Duty (MOD) shifts

Job Duties and Responsibilities:

PLANNING

• Within first 180 days, complete all brand and systems training.
• Create and manage the annual marketing plans.
• Participate in the annual budgeting process Revenue Manager and GM. Coordinate monthly meetings to discuss pace.
• Submit required weekly reports to GM.
  
• Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitments to industry and personal development.
• Interview, train, and orient new sales staff, when needed.

SELLING

• Ensure hotel has appropriate mix of business – attend weekly staff and revenue meetings, frequent communication with GM and Guest Service Manager to review past/present/future business to make revenue decisions.
  
• Manage relationships with brand, clients, and vendors.
• Prospect new business/leads and maintain existing accounts through telephone, written communications and face to face visits.
  
• Submit proposals to all RFP’s (Requests for Proposals), making sure all responses are less than 24 hours.
• Establish and maintain strong relationships with all assigned accounts through daily, weekly, monthly - outside and inside sales calls.
  
• Respond to and resolve guest concerns or complaints in a timely and courteous manner.
  
• Participate in weekly Revenue meetings.

SUPERVISING

• Oversee sales office workflow, structure and procedures.
• Use property’s computerized sales management system to manage hotels’ business, including (but not limited to) generating reports, entering business, blocking space and building accounts. Make sure team is trained and using systems to full capacity.
• Be able to understand and use all the tools and sales reports within the reservation and sales systems to assist with making the best decisions
• Review all event/function/meeting invoices for completion and accuracy and submit to client for payment. Participate in monthly AR meeting and follow-up on all outstanding accounts receivable for assigned clients.
• Operate the sales departments within established sales expense budget.
• Establish appropriate billing terms with all clients consistent with company policy and processes all advance deposits.
  
• Ensure a positive, constant and open line of communication between all departments to meet clients’ needs.
• Oversee execution of outgoing contract orders.