Now Hiring - Rockford Corporation - Inside Sales & Customer Support Rep in Tempe, AZ

Full description of the position

Rockford Fosgate, a high performance car audio company is looking to add a member to our Inside Sales Support Team based in Tempe, AZ. This is an important and challenging position and we are looking for an individual that is highly motivated to assist our sales managers and support our customers.

Rockford Corporation offers competitive salaries and great benefits.

JOB TITLE: Inside Sales & Customer Support Rep

JOB SUMMARY:

The primary objective of the position is to support the Regional Sales Managers in generating sales by communicating over the phone and via email to support the aftermarket audio business. This includes multiple functions (vetting potential dealers, processing new dealer paperwork, orders, return authorization requests, initiates and tracks orders, addresses general inquiries) in order to facilitate a quick response to dealers, sales reps, distributors and end user customers. Assists in solving customer service questions from dealers, sales representatives, authorized distributors and end user customers while striving to create a positive customer experience that enhances loyalty to the company.

ESSENTIAL JOB FUNCTIONS:

¨ The focus of this positon is to support the sales team in growing sales and adding new dealers.

¨ Maintian expected daily outbound calls (15+) to authorized and potenetial retailers to generate new sales.

¨ Vets potential dealers, contacts potential dealers to follow-up after visit, processes new dealer paperwork, and on-boards new dealers.

¨ Provides sales support, processes orders, processes return authorization requests and addresses general inquiries to facilitate a quick response to dealers, sales reps, distributors and end user customers by responding through verbal communication, written correspondence, fax or e-mail.

¨ Coordinates with finance planning team to facilitate sales programs such as rebates, co-op, promo, and special negotiated accounts

¨ Preserves ongoing distribution / dealer relationships and communications. Addresses distribution / dealer queries and resolves their requests

¨ Provides support to the Sales Managers.

¨ Place outbound calls to dealers to encourage them to re-order products, increase POs to freight level, and participate in monthly programs.

¨ Interfaces with Oracle to check inventory status, and other sales & customer service related activities.

¨ Interfaces with other departments as needed (shipping, sales, credit, ITS, quality, finance) to insure customer service levels are met.

¨ Maintain knowledge of all current products to provide support and make recommendations on model mixes for customers.

¨ Takes an active part in group process improvement teams.

¨ Building strong business partnership with the retialers and the outside reps.

JOB QUALIFICATIONS:

• Self manging projects from initial conception to completion
• Comfortable working on multiple projects in a fast paced, deadline driven environment
• Self-motivated, attention to detail, follow through and quality focus are required.
• Requires excellent verbal communication skills, must give direction clearly.
• Excellent PC skills required as well as general knowledge of Microsoft Office products
• Must be able to deal with customers diplomatically and tactfully while under pressure.
• Problem solving and basic math skills are necessary.
• Positive attitude, flexibility and team success orientation are necessary.
• Ability to work in a team atmosphere.
• Prior customer service, sales, or 12V audio installation experience is required.

Rockford Corporation is an equal opportunity employer and values diversity in the workplace.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Education:

• High school or equivalent (Required)

Experience:

• Strong Verbal & Written Communication skills: 1 year (Preferred)
• Inside sales: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location