Now Hiring - Asurion Corporation - Information Technology Lead Retail Sales Associate (Electronics Repair) in Cheektowaga, NY

Lead Retail Technician, Electronics Repair

• Average commission potential of $300/month & Top commission potential of $1,000/month, based on performance

• Competitive hourly and incentive-based pay
• Generous medical, dental and vision benefits program
• 401(K) retirement savings plan with employer match
• Paid time off
• Tuition reimbursement
• Ongoing training to grow your skills

• Perform repairs on all devices
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
• Supervise, train and coach tech experts
• Stand in as store manager when needed
• Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
• Ensure all work orders (WOs) are addressed by end of day (EOD)
• Oversee all buybacks and return material authorizations (RMAs)
• Manage back of house (BOH) and ensure new processes and procedures are followed
• Order and manage inventory
• Ensure PPE supplies are ordered and utilized, and safety standards are met

• 1+ years of retail supervisory experience or equivalent
• 6+ months of smartphone repair experience or equivalent
• High school diploma or GED (preferred)
• Inventory supervisory experience; inventory counts, live inventory management or equivalent
• Proficient in Microsoft Office with an emphasis on Excel
• Effective verbal and written communication skills
• Customer service skills
• Motivation to meet and exceed evolving key performance goals
• Technical, problem-solving, and organizational talents
• Ability to work flexible hours, including weekends and holidays
• Reliability and flexibility in difficult situations
• The ability to quickly adapt in an ever-changing environment