Now Hiring - Clinical Respiratory Liaison - Full-Time - Tucker & Atlanta, GA in Tucker, GA

WHO WE ARE

PromptCare is a leading provider of home respiratory and infusion services, serving pediatric and adult patients in 30+ states from 36 locations throughout the United States. Our Hi-Tech, Hi-Touch care offerings deliver superior patient care and outcomes making PromptCare a preferred partner for hospitals, physicians, and payors. PromptCare currently services 6,400+ respiratory patients, 2,500+ infusion patients, and 4,400+ enteral nutrition patients. We estimate that we are the largest provider of ventilation care to pediatric patients in the U.S. Our mission is to be the preferred choice for superior management of complex cases, providing unsurpassed clinical expertise, reliable service, and boundless compassion in transitioning patients to the home setting and reuniting them with their loved ones. Our Differentiation consists of an unrivaled team of respiratory therapists, nurses, dietitians, pharmacists, and other care professionals who provide highly sought-after expertise, advice, and patient care. We are the “go-to” provider in our markets among leading pediatric hospitals and care facilities to handle the most acute patient situations. PromptCare holds an expansive payer network participation, supported by a robust billing & collections operation.

PromptCare is looking for a Clinical Respiratory Liaison to join our Sales Team. This is a full-time position and the CRL will cover Tucker & Atlanta, GA areas.

Job Summary

The Clinical Respiratory Liaison (CRL) provides in-hospital and in-home respiratory services to our patients. This is a field-based, sales support, hands-on clinical respiratory liaison position that requires a candidate with the drive and skill to be a respiratory care practitioner, patient advocate and positive representative of PromptCare. The CRL collaborates with the patients, family members and PromptCare’s Intake and Sales teams to facilitate patient discharge and coordination of care in the home. Teaching the patients and family members about their therapy and supplies and performing effective respiratory services to patients to facilitate discharge to the home are also critical elements of the job. The successful candidate must be proficient in all phases of home respiratory services.

• Must be a licensed Respiratory Care Practitioner in GA with a license in good standing.
• Must have a valid driver’s license and automobile insurance in good standing.
• Current CPR Certification
• At least 2 years’ experience as a home care respiratory care practitioner
• Pediatric respiratory background preferred.
• Specific training in mechanical home ventilation is highly desirable.

Job Responsibilities, included but not limited to:

• Evaluates patient experiences for opportunities to improve customer satisfaction.
• Provides patients and family members with timely and accurate information and takes appropriate corrective actions regarding our services to ensure complete satisfaction.
• Ability to initiate and develop good working relationships with patients and family members is essential.
• Plans daily events so as to be as efficient as possible with time management (e.g., minimizes travel time by planning routes ahead of time)
• Ability to properly triage problems in the field in accordance with company standards and other verbal and written training policies.
• Follow proper procedures for accurate and timely documentation of patient concerns, and most importantly, takes appropriate corrective actions.
• Maintains strong knowledge of PromptCare’s Standard Operating Procedures (SOPs) and ensures that they are applied consistently.
• Maintains compliance to all applicable laws, regulations and SOPs at all times.
• Conducts activities with a mindset of delivering “white glove” service to the patients and family members.
• Other duties assigned.

Physical Demands

Lifting, Carrying, Pushing and Pulling

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Plum Benefits Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program

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Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.