Now Hiring - T-Mobile USA, Inc. - Telecommunications Mobile Expert in Columbus, OH

Full description of the position

Mobile Expert (ME) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They’re brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Expert, you will be required to successfully complete new employee training

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge devices.
• Approaching service and sales needs with composure, integrity, and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network

• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems, and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, and learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. Successfully identify and hand off small business leads.

• Support team initiatives and create an inclusive environment
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!The experience you'll bring:
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

• Competitive base pay plus milestone bonuses
• Phone service discounts
• Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!

Minimum qualifications:

• 6 months of experience in Metro, Boost, Cricket etc.
• At least 18 years of age
• High School Diploma or GED

Retail Sales Associate duties and responsibilities

A Retail Sales Associate is responsible for handling various sales activities in a retail store, including facilitating purchases and providing customer service. The specific duties and responsibilities of a Retail Sales Associate vary widely but typically include the following:

· Greeting customers when they walk through the door

· Building rapport through conversation and honest recommendations

• Serves customers by selling products and meeting customer needs.
• Excellent communication skills
• Cheerful working attitude
• Outstanding customer service skills
• Ability to work a flexible schedule
• Ability to upsell

· Informing customers of any extra charges if necessary

· Inviting the customer to join a loyalty program if there is one

· Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor

· Collaborating with fellow team members to keep the sales floor area clean and organized at all times

PAY: $13/hr

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Work Location: One location