DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manages customer interactions including fostering relationships, making customer calls and closing deals
• Uses CRM to identify, call and track prospects in order to gain core and strategic customer opportunities
• Visits customers and potential clients within assigned territory 3-to-4 days per week
• Collaborates with manager to ensure alignment with branch strategies in forecasting, business planning, and pipeline development
• Demonstrates solid decision-making skills and ability to prioritize ever-changing daily tasks
• Effectively executes sales activities to meet or exceed daily, monthly or annual expectations
• Works closely with other internal departments to ensure a seamless and positive customer experience
• Consults with several levels of decision-makers and buying influences to understand customers’ business challenges and supply chain goals
• Ability to develop tailored solutions that deliver value and support the customer’s business strategy
• Senior Sales Executive is expected to bring own contribution to the regional team, not only by consistently achieving your new net revenue targets, but also by sharing opinions and ideas, as well as best practices, in order to support the success of the entire sales team and the Branch they work with
• Prospects, plans, and conducts face to face visits with new prospective customers within Branch territory
• Interprets how multiple factors effecting market conditions could impact a customer’s supply chain and can deliver a persuasive case for change
• Maintains & updates (minimum weekly) our CRM system
• Maintains a strong commercial presence in the local marketplace, participating or presenting at regional events
• Remains engaged with customers to maintain relationship and ensure ongoing success of accounts in collaboration with local assigned Account Executive/Account Manager
• Follows up and respond to sales leads generated by overseas offices or assigned by your Sales Manager
• Attends training sessions created to enhance relevant knowledge and skills
• Co-ordinates quotes with your Sales Coordinator (where applicable) and facilitate the transition of new customers to the local Account Executive/Account Manager

Solution Design:

• Ability to build a winning deal team using the right internal resources; leading and collaborating with International Air, Ocean & Rail and account management teams to develop a tailored solution
• Partners with customers to gather information on their needs, and offers tailored solutions based on the CHR platform to win business
• Manages conflict and navigates difficult conversations with customers or internal partners
• Builds and delivers proposals, tailoring each presentation to the customer

Process Efficiency:

• Leverages customer facing technology to ensure the right technology is matched to customer needs
• Influences customers to leverage automation and increase process efficiency from day one of implementation
• Collaborates and partners with Account Management teams to create and execute an implementation plan to effectively transition relationship management duties; assists in the development of any SOPs required to manage the customers’ business effectively
• Use multiple media platforms to drive relationships forward and is comfortable with in-person or phone-based conversations
• Organizes and prioritizes opportunities utilizing Atmosphere
• Negotiates appropriate payment terms and processes
• Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High school diploma or GED
• Minimum 4 years of operations experience from a freight forwarder or outside sales experience
• Willingness to travel within assigned territory, minimum 3-4 days per week
• Site Specific: Fluent in English

Preferred:

• Site Specific: Bachelor’s degree from an accredited college or university
• Advanced knowledge of logistical concepts and supply chain terminology
• Site Specific: Ability to speak multiple European languages
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong attention to detail
• Strong ability to persuade, motivate, and influence others
• Self-driven, results-orientated individual with a positive outlook and clear focus on high quality and business profitability
• Keen sense for business development with a clear “hunter” mentality
• Develop and maintain strong inter-company relationships
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

• C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.