Now Hiring - Citigroup Inc. - Financial Services KYC Client Manager - C12, AVP, Financial Institutions Sales & Solutions in Getzville, NY

The Client Development Manager is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided.

Responsibilities:

• Resolves regulatory, documentation, on-boarding or other infrastructure issues with our key clients in order to increase/enhance revenue opportunity within this client segment

• Actively manage, develop and drive the regulatory client KYC & documentation process to enable fast and efficient completion

• Ensures coordination of Compliance, Legal and Operational efforts related to new and existing business integral to the franchise

• Assist in maintenance of, and the design of new processes/protocols to ensure efficient processing and escalation of client request or issues

• Enhances the service offered to our Platinum & Priority Investor & Corporate clients across the region, ensuring the client receives a service that is seamless and structured to ensure efficiency

• Manage an efficient new approval and escalation process for non-standard documentation requests from clients

• Create metrics for use in client tracking and improved transparency Work with management and others on the team globally to ensure that the strategic goals are met

• Help manage sensitive issues both internally and externally in a client friendly manner, managing expectations throughout

• Overall drive change and efficiency to ensure the client experience is both nimble and painless

• A client facing role that will provide exposure to the firms key clients both from a business, infrastructure and regulatory perspective

• Build a culture of responsible finance, good governance and supervision, expense discipline ness decisions; demonstrating proper consideration for the firm’s reputation.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-7 years of experience. Good exposure or previous experience in a client development, marketing, relationship management or similar role

• Knowledge of trade flows, infrastructure and documentation

• Credit, Risk, Operations, or Legal experience preferred - Documentation experience advantageous Good operational control, change management & client interaction experience would also be a benefit

• Consistently demonstrates clear and concise written and verbal communication

• Exceptional conflict management ability

• Highly motivated, self-starter, quick study

• Ability to prioritize multiple tasks

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.