Now Hiring - LifeStraw - Sales Coordinator - International and E-Commerce in Baltimore, MD

LifeStraw, we believe everyone deserves equitable access to safe drinking water. We design products that provide the highest protection from unsafe water and have positive impact on people and planet. We are a certified B Corp and Climate Neutral company and for every product purchased, a child in need receives safe water for a year.

We are a small brand filled with passionate individuals who care about people and planet. We love to have fun, we support community volunteerism, we encourage team members to participate in our global programs including attending our Give Back Program in Kenya, and we all strive to support our mission to provide equitable access to safe water. If you work here, you’ll have the opportunity to engage in strategy, have your voice heard and seek advancement. LifeStraw is fast-paced and growing organization. If you like to work independently, bring new ideas to the table, solve problems and have an impact on the world, you’ll thrive here.

LifeStraw believes that diversity, equity, and inclusion is critical to our success. We are an equal opportunity employer whose team works hard to build respect, dignity, and equity into everything we do. We seek to recruit, develop, and retain the most talented, driven, and entrepreneurial minded people from diverse backgrounds and experiences. Studies have shown that people from underrepresented groups are less likely to apply to jobs if they don’t meet every single qualification, but we strongly encourage you to apply even if you don’t meet every qualification.

Sales Coordinator – International and Ecommerce

Job Title: Sales Coordinator – International and Ecommerce Department: Operations
Reports to: Sales Operations Lead Location: Baltimore, MD

Position Overview

The Sales Coordinator position is responsible for a wide variety of administrative duties that support the LifeStraw sales staff, external sales agencies, & ecommerce. This position requires a proactive approach to create and streamline internal processes, anticipate needs, and proactively come to the team with solutions. Responsibilities include internal coordination across the sales team, supply chain, accounting, warehouse and IT and external coordination with orders, invoicing for clients as well as support for sales staff.

What You’ll Be Doing – The Essentials

• Confirming and accurately inputting sales orders and providing timely feedback to clients including invoicing, shipment information and/or manage any order changes both within and outside of an ERP system.
• Supporting the onboarding of new clients including vendor set up and EDI.
• Interacting with customers, processing orders and answering general customer questions pertaining to order management.
• Interacting with logistics (warehouse) and supply chain to discuss production, sample requests, shipping, vendor issues, and any other pertinent issues.
• Managing projects assigned by the sales team, including weekly and monthly data entry, data analysis, trade show support and other sales support functions that may arise.
• Compiling weekly order and forecast information and updating and communicating allocated and unallocated inventory tracking for international customers & ecommerce inventory gaps.
• Fulfilling other duties as assigned.
• Committing to LifeStraw core behaviors including Fighting for Good; Living, Working and Creating with Impact in Mind; Erring on the Side of Action; and Leaving Everything Better.
• Contributing to LifeStraw’s impact on People and Planet including volunteering locally.

What We’re Looking For

• Ability to work with multiple and competing priorities in a fast-paced environment.
• Driven by a desire to create a positive impact in the world.
• Excellent communication skills, self-motivated, and accountable.
• Confident self-starter with competitive drive, initiative, decisiveness, and the ability to stay focused on results despite changing conditions.
• Able to be action-oriented even if limited information is available.
• Motivated and able to work with minimal supervision.
• Possess an “everything is possible” attitude, breaking habits, and challenging assumptions.
• Excellent data gathering and analytical skills.
• Driven by a proactive approach to problem solving.
• Strong team player who drives results by securing the commitment and buy-in of others.
• Exercises a high level of empathy and understanding.
• Strong customer service mind-set and excellent organizational skills.
• Cultural awareness and the willingness to work across different global time zones.
• Sense of humor.

Experience and Education Profile

• 2+ years of experience in sales support.
• Bachelor’s degree in related field.
• Proficient in relevant software including Excel (MS Office Suite), SourceDay, SPS & Shopify.