Now Hiring - American Automobile Association (AAA) - Transportation And Logistics Sales Agent Trainee in Williamsville, NY

Job Responsibilities

50% Sales – Educate and actively sell relevant insurance products and services during all appropriate interactions. Prospect and generate referrals. Sell and promote AAA membership and other Club products and services. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals.

20% Technical Knowledge – Effectively utilize Insurance and AAA systems, following established policies and guidelines to manage and respond to inquiries and issues. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers’ underwriting guidelines. Participate in training and testing programs as required. Follow required processes and workflow on every interaction. Assist with other projects as assigned.

15% Communication – Exhibit a high degree of professionalism at all times. Actively listen to determine customers’ needs. Provide well-written and accurate communication inclusive of emails, letters, and documentation.

15% Customer Service – Understand all AAA Insurance offerings and other Club products and services to ensure quality service delivery to members and customers. Effectively resolve member and customer concerns. Demonstrate AAA Core Values in every interaction.

Job Specific Requirements

• Working knowledge of computer software and ability to effectively navigate multiple systems.
• Must be able to resolve problems and work under pressure to diffuse member concerns.
• Work under pressure during periods of high volume.
• Ability to multitask in various areas of insurance sales and service.

Experience

• 1 - 2 years: Sales experience

• Insurance sales & insurance management system experience

Education

• High School or better

Licenses & Certifications

• Insurance Agent License
• NYS P&C Insurance