Now Hiring - Elevations Credit Union - Call Center Representative in Broomfield, CO

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Six weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

Summary/Objective:

Our members rely upon the Member Solutions Guide (MSG) to be their trusted go-to source for help with any account maintenance, transactions, products or online assistance. The successful candidate will continually demonstrate a superior approach to service as they engage members over the phone, providing the highest level of member-service in order to create raving fans through delivering amazing experiences—every member, every time.

Essential Functions include:

• Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations' core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Engages members using the Elevations Way model; with care, professionalism, and the highest level of service to explore relevant solutions to members and refer to internal partners as identified.
• Demonstrates operational excellence through adherence with established policies, procedures and processes.
• Delivers member service by handling transactions, account maintenance needs, providing information on products, processes, and online assistance.
• Proactively shares information and insights about a member's situation to increase their understanding and confidence in Elevations Credit Union.
• Works extensively with personal member information which must be handled with sensitivity and confidentiality.
• Adheres to all Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.

Reports to:

Contact Center Manager

Manages:

This role does not have supervisory responsibility.

Required Education and Experience:

• Experience in a fast paced, customer focused environment
• Minimum six months customer service, sales, or banking experience.
• High School Diploma or equivalent GED

Preferred Education and Experience:

Bilingual English/Spanish speaking preferred – includes $150/month bilingual bonus after passing aptitude assessment

Work Environment:

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

Full time / 40 hours per week

M-F 9:00-6:00 & every 3rd Saturday 8:00am -1:00pm

Classification:

Non-Exempt

Location:

Elevations Basecamp- Broomfield, CO

We value human relationships and are a face-to-face culture, but allow for remote work as long as our employees are onsite the majority of the time.

Compensation:

The base pay of the budgeted range is $19.14 + annual bonus. The candidate's starting salary will be adjusted based upon his, her, or their experience.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.