Now Hiring - Argos USA LLC - Sales Support in Alpharetta, GA

Full description of the position

Argos, with over 80 years in the market, has become a benchmark in the industry of cement, ready mix concrete and aggregates through our operations in Colombia, the United States, Central America and the Caribbean. Our business model focuses on the client and on sustainable development, which means it is economically viable, respects people, and is environmentally friendly and responsible.

As a leader in its industry, Argos USA changes lives through the construction of building materials that encourage the dreams of millions around the U.S.

We are a team of talented individuals connected and united by the superior purpose of transforming the future through sustainable construction. We promote our employee's growth thanks to continuous learning and the challenges we all face in a dynamic, innovative, respectful and inclusive environment where the balance between work and life is paramount. We are diverse, creative and committed; working together while being supported by Argos’ competitive benefits program.

Join our experience, explore your possibilities and transform the future with us!

*This position has a flexible hybrid-remote work schedule*

General purpose of the job

Responsible for customer master data, sales tax documentation, answering customer phone calls and emails, remittance review, accurate invoicing, keying debits/credits, resolving short pays to support an accurate cash application process. This role works directly with our customer value center staff, and with the accounts receivables team in communicating, executing, verifying, and resolving customer activity.

Individual accountabilities

• Answer customer calls to discuss their commercial account.
• Customer master data entry
• Obtain and maintain appropriate sales tax documents for existing and new business
• Work closely with customers ensuring accuracy of their documents and their eventual upload into OneSource.
• Review payments without remittances with customers and collect application instructions.
• Review open credits with customers and collect application instructions.
• Collect proper approvals and enter miscelaneous debits and credits.
• Contact customers and cross reference payments to applicable billing documents
• Adheres to all safety policies and procedures.
• Work with the CVC and SUMMA to collect needed data to resolve unapplied cash.
• Provide backup and instructions to the cash application team on these customers
• Track and validate the KPIs used for the back office such as unapplied cash, aging, short pay resolution and open credits
• Manage the invoicing & statement generation process as needed
• Works towards individual and department Key Performance Indicators (KPIs)
• Follow-up, resolve issues and call back customers within appropriate time frame.
• Flexibility to work shifts, including weekends and holidays.
• Ensure that teamwork and professionalism are integral part of all activities
• Follows the standard operating procedures for department.
• Strong support to the finance and credit teams in gathering customer information and their upload into SAP.

Education

Bachelor´s Degree

Technical knowledge and certifications

• One to three years of experience in Cash application, Collections, or Credit management roles
• Understanding of building materials industry, including sales tax exemptions and cash application
• Strong telephone literacy, including knowledge of using the telephone as the main medium for conducting business.
• Strong computer literacy, specifically in SAP and Excel
• Strong written and verbal communication skills with high degree of accuracy and attention to detail.
• Demonstrate strong skills in problem solving, decision making and multi-tasking.
• Maintains composure in dealing with difficult situations; demonstrates positive customer service attitude.
• Time and self-management skills, including being self-directed, effective realization of current priorities associated with answering customer calls, scheduling callbacks while being able to re-prioritize as requested.
• Strong sense of teamwork.

Area of experience

• 0-3 years
• Cash application, Collections, or Credit management roles

Languages

• English: C1-Pre -Advanced
• Spanish: C1-Pre -Advanced

We are an Equal Opportunity Employer. We embrace diversity in all aspects of our business.

Job Type: Full-time

Pay: $51,320.00 - $71,278.00 per year

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Cash application: 1 year (Required)
• Collections: 1 year (Required)

Work Location: On the road