Now Hiring - Account Manager in Buford, GA

We are a small family owned business looking for a customer-oriented service representative. We are looking for a service dispatcher to provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This job requires some basic construction knowledge and the target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Some nights and weekends are required to handle emergency request.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off
• Parental leave

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Experience:

• Dispatching or Contstruction: 1 year (Required)

Work Location: One location