Now Hiring - Carroll Independent Fuel Co. - Retail Sales Inside Sales Representative in Curtis Bay, MD

Full description of the position

Would you be described as energetic by friends? Are you a person who strives to achieve and exceed goals? If you are a calming force in a fast-paced environment, then we invite you to apply.

Carroll Motor Fuels is hiring Inside Sales Representatives to join the sales team of a growing regional fuel distributor. If you love to talk with people and are detail oriented, persistent, and a self-motivated individual who wants to be a positive impact on a team’s success, then we would like your application.

Responsibilities:

§ Answer a high volume of calls with a proprietary network to answer questions while offering excellent customer service.

§ Maintain detailed records of outgoing and incoming calls as well as follow up information and outcomes.

§ Respond to customer service issues, concerns or complaints with the program and seek to expedite resolution of a problem.

§ Accurately document the customer's contact information including phone number, email address and other essential account development information, verify the system is correct and make changes as necessary.

§ Persuasively engage the customer in conversation to understand their needs and explain how our program will improve their operation and profitability.

§ Ask relevant leading questions to understand the customer's needs and recommend the best programs or services for their purposes,

§ Print and/or change delivery tickets to reflect current needs, address any changes with the customer and management.

§ Respond to website leads, cultivate house accounts, and create an efficient strategy to add sales to house and current accounts to grow the book of business.

§ Provide account analysis and solutions.

§ Identify and learn products to provide expert solutions to customer questions.

Qualifications:

§ 1-3 years of successful prior experience in sales, customer service, call center, telemarketing is preferred.

§ Eager to receive coaching and constructive feedback to continually improve sales techniques and results.

§ Willingness to work towards a goal and understand the path to achieving goals requires effort and education of products and is an indication of performance.

§ Ability to promote a product or service using persuasive language and techniques.

§ Fluency in English is essential, bilingual is preferred.

§ Excellent communication and interpersonal skills.

§ Professional experience using customer relationship management (CRM) software plus sending and receiving online forms to open and set up accounts.

§ Speed and accuracy in Microsoft Word, Outlook and Excel.

Skills:

Results Driven, Persistence, Time Management, Telephone Sales, Customer Service, Selling to Customer Needs, Prospecting Skills, Motivation for Sales, Resilient with Rejection, Professionalism, Demonstrates Good Product Knowledge. Additional incentive bonus is available for meeting monthly and quarterly performance and growth goals.

Career Path:

This position is an entry level role that will lead to an outside sales position with salary and commission plus extra bonuses. The training for this role may last 6 to 18 months depending on performance and review.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Bonus pay
• Performance bonus

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Curtis Bay, MD 21226: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location