Job Summary

The Onsite Supervisor is responsible for day-to-day management, co-ordination, and operation of the Avantor Services Team on our customer’ site (NE BioLabs). The position is also responsible for health and safety requirements, training/compliance and line management of the Avantor staff to ensure delivery of a high-quality service to our customer, is a liaise with other suppliers, senior stakeholders and the science community ensuring continuity of contracted services by measuring Key Performance Indicators (KPIs) and adhering to Service Level Agreements (SLAs). The position will assist and be supported by higher level supervisors and managers.

Why Avantor?

At Avantor, a Fortune 500 company, we set science in motion to create a better world – it is the mission of our company. Creating a better world also means that we stand firm in our diversity, equity, and inclusion (DE&I) foundation and weave it through all we do – from the talent we hire to the programs we offer.

What does Avantor have to offer?

• Direct hire, full-time work with set schedules

• Dental, Vision, and Medical with prescription insurance starting day one

• Healthcare savings, flexible spending & limited purpose flexible spending accounts

• Generous paid time off, paid holidays, and short and long-term disability coverage

• Paid parental leave, 401k, stock purchase options, and tuition assistance

• Health & Wellness incentives, encouraging environments and so much more!

Location: 240 Country Rd., Ipswich, MA, 01938

Schedule: Mon - Fri, day shifts
Sign-On Bonus: $5000, half of which will pay out after 90 days and the second half after 180 days of employment

What does the position do?

• Leads team efforts as well as performs work provided in SOW related to customer requirements.

• Coaches and motivates team members to effectively perform job requirements and to meet and exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.

• Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance.

• Provides training and development as well as back-up to associates to perform required tasks.

• Performs administrative duties such as associate performance appraisals, succession planning, timecard review, vacation scheduling, etc.

• Crafts and maintains critical metrics.

• Acts as a liaison between customer and Avantor.

• Ensures GxP Compliance and Good Documentation Practices.

• Brings value to the customer from personal development in the industry.

• Other duties as assigned.

What do you need to have? (required)

• High school diploma or GED.

• Previous experience leading associates.

• 1+ years experience supervising people.

• 4+ years customer services, purchasing, and/or account management experience.

• Strong verbal and written communication skills.

• Valid Drivers License and transportation.

• COVID 19 & flu vaccinated.

• Knowledge of ERP Systems; Microsoft Office with proficiency in Word, Excel, PowerPoint and basic understanding of Access.

• Purchasing and inventory knowledge.

• Excellent customer service skills with the ability to display a professional can-do demeanor.

• High regard for safety, quality and adherence to protocols, policies and procedures.

• Must be flexible, adaptable, and multi-task oriented.

• Strong self-managing and self-motivating skills.

• Proficient in trouble shooting and forward thinking.

• Ability to make sound business decisions with limited consultation with manager.

• Conform to all customer requirements for background checks, health and safety issues, and security clearances.

• Long-term potential with Avantor.

What would be nice to have? (desired but not required)

• 3+ years of supervisor or people management experience.

• Associates degree or undergraduate degree in business or science related field.

• Forklift Certification.

• Spill containment, IATA, DOT, IMDG and Hazwoper training.

• CPR training and OSHA Right to Know knowledge.

• Inside sales experience and cross-referencing skills.

What are the working conditions like?
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems. Minimal physical effort is required. Work requires walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50lbs.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

EEO Statement:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [please apply online] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

EEO is the Law

OFCCP EEO Supplement

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.